What it is, Why it’s good and How to use it
NPS® is quite special and quite different to the other customer survey approaches.
Read this concise introduction and in 10 minutes you will grasp the key features of the unique methodology and how it can be used.
What will you learn
- Why Net Promoter is a better customer loyalty measure.
- Who invented it
- Which companies are using it
- How to calculate Net Promoter Score and
- How you compare to other organisations.