Kano Model Analysis Plus Net Promoter® Equals Customer Loyalty
In the on-going war to increase customer loyalty, should you focus on responsiveness or that cool new feature? Halve your telephone queue wait time
Home >> Net Promoter Score >> Analysis Performing thorough and accurate analysis on your Net Promoter Score survey data is what allows you to make the changes in your business and drive success.
In the on-going war to increase customer loyalty, should you focus on responsiveness or that cool new feature? Halve your telephone queue wait time
About 3 minutes after your first customer feedback or Net Promoter® survey goes out, management will be pounding the desk for a report with charts, analysis
Your boss walks in with a chart of the last 12 months of transactional Net Promoter survey results and she’s not happy! The score went
In a recent post on NPS data analysis I discussed using the Margin of Error method to determine if the difference between two Net Promoter
One may be the loneliest number but, when it comes to Net Promoter, Zero is special than you realise. I’ve been saying for a while
In this recent post by Fonolo American Airs was hammered for having an outstanding (in a bad way) number of users complain about being on
Whoohoo your Transactional NPS® system dashboard tells you the score is up by 15 points, week on week. Good news! Let’s get this out to
From the early days of data-driven marketing, it has been known that marketers can predict which customers are most likely to respond to an offer
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