Iron Mountain Doubles NPSⓇ Survey Response Rates
Iron Mountain doubled NPS survey response rates with two simple changes to their survey invite. In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall.
Converting Net Promoter Score Into Business Initiatives at Manheim [On-Demand Webinar]
Manheim has excelled in driving positive business improvement based on the insights uncovered from their NPS data.
In just 18 months they have implemented 67 separate business improvement projects and have another 43 in progress. That’s 110 projects in just 18 months!
Net Promoter Score Benefits for the Bottom Line and Beyond at Wolters Kluwer Asia Pacific
One year after the implementation of their Net Promotor Program, WKAP has changed the way they do business for the better, with a clear positive impact on employee interactions, customer satisfaction, and product development.