Customer Feedback Insights:
How Iron Mountain Doubled NPSⓇ Survey Response Rates
Iron Mountain doubled NPS survey response rates with two simple changes to their survey invite. In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall.
NPS Insights
Converting NPS Data Into Business Initiatives at Manheim [On-Demand Webinar]
Manheim has excelled in driving positive business improvement based on the insights uncovered from their NPS data.
In just 18 months they have implemented 67 separate business improvement projects and have another 43 in progress. That’s 110 projects in just 18 months!
NPS Insights:
Benefits for the Bottom Line and Beyond at Wolters Kluwer Asia Pacific
One year after the implementation of their Net Promotor Program, WKAP has changed the way they do business for the better, with a clear positive impact on employee interactions, customer satisfaction, and product development.
NPS Insights:
Wolters Kluwer Asia Pacific
The correlation between increasing scores and financial growth
In this video, Wolters Kluwer Asia Pacific staff, including the CFO/COO, discuss the links they have uncovered between Net Promoter Score data and key business metrics.
