CustomerGauge Net Promoter Score® Software

Net Promoter® Management Reporting and Analysis made Easy.

CustomerGauge is an end to end, integrated, Net Promoter Score software system for data collection, reporting, analysis and action.

  • Start saving unhappy customers within hours of using CustomerGauge.
  • Uncover actionable customer loyalty insights within days of using CustomerGauge.
  • Generate deep understanding of customer loyalty drivers within weeks of using CustomerGauge.

If you want to use the Net Promoter Score process to drive customer loyalty in your organisation, CustomerGauge is a proven, fast and effective way to make it happen.

To find out more about how Customer Gauge can bring more success to your business book a free consult.

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Net Promoter Score is a powerful customer feedback and change management system that has been used by organisations large and small to drive improvements in company profitability and customer focus.

Download our free Introduction to Net Promoter Score for details on how and why NPS works.

In overview, CustomerGauge:

  • Plugs into your ecommerce, CRM or accounting system to automatically survey customers about their experience after they interact with you or on a regular basis.
  • Measures customer loyalty using the industry standard Net Promoter Score approach
  • Brings voice of customer feedback into your organisation and delivers understandable and actionable information for all staff
  • Delivers live results to internet based dashboards that can be used by all areas of the organisation to improve customer experience, retention and profit
  • Enables detailed root cause analysis of the customer experience to inform customer change management projects.
  • Provides real time service recovery tools that enable you to quickly deal with unhappy customers and turn them into promoters for your business.
  • Is simple to use, quick to implement
  • Does not require additional hardware or software needed as it is hosted in the cloud
  • Is multi-channel enabled so you can collect data via email, web kiosk, call centre, etc.

Request Live Demonstration

If you would like a live demonstration of the CustomerGauge software just let us know by booking a free consultation below. 

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Client Testimonials

Hear from clients who have used our services.

Angela Jones-Blayney

Reports produced by Genroe are of superior quality enabling the business to critically analyse its position to ensure decision making is sound and based on best practice data.

Sam Riley

They stay there, they understand the business and then we get the benefit of all of their experience and they are specialist.

David Schekoske

Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with

Russell Evans

A combination of street smarts as well as just an academic understanding of what NPS is all about. Genroe are passionate about it.

Craig Scowen

[Genroe] have provided a sound platform for Wolters Kluwer to develop a world class customer experience program, the project is already delivering results and we fully expect this to continue into the future.

Jeff McLean

I know one of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.

John Moss

So, for me, it’s around the continued relationship and drive to improve our client loyalty, and just the sheer knowledge and experience in the Genroe team.

Renee Farnham

Genroe, has added value to our business by truly seeking to understand our needs and providing us with tangible practical solutions – always!

Michael McGough

I had a proposal which I needed to present to the CEO of our group, who without speaking with Adam or anyone at Genroe said, “How long did you guys talk this is super detailed, this is exactly what we need, go ahead”.

Joanna Thomas

Within days of implementing CustomerGauge we began uncovering our areas of strength and opportunities to improve our services to customers.

Mark Burgess

The Genroe team helped us develop the strategy, systems and execution to go to market. Genroe are a very professional and supportive partner. The methods, systems and project management practices all work well to keep the project on-track.

Michael Bray

Genroe’s ability to be hands on with all areas of our business, guide each area of our business through the steps of introducing NPS into our BAU through outstanding communication, was their greatest strength.

Bernice McLeod

Every change that we want, or any idea that we have, we can talk to Genroe and they will make it happen or do something to make it happen to the same effect.

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