Many B2B organisations, including MYOB, Iron Mountain, simPro, have used Genroe’s marketing, sales, customer retention, Net Promoter Score and customer feedback expertise maximise growth in profitability and revenue.
We help you generate business value through the customer experience; from your customer’s first marketing engagement, to sales enablement and ongoing customer loyalty.
We create practical strategies and then work with you in their successful implementation. The best strategy in the world is worthless without effective implementation.
We are experienced in the customer-facing areas of business: sales, marketing, customer service and back office.
Genroe staff have many years of operational experience, allowing us to successfully implement strategies, not just design them.
Genroe staff are a diverse mix of specialised and business-savvy professionals. By pairing subject matter experts with business experience, we deliver powerful outcomes for your business.
Our implementation specialists drive business outcomes through layered marketing, sales and customer management approaches.
Adam has more than 30 years of experience B2B business management, sales, marketing and customer experience and 20 years as the founder and owner of Genroe.
Having been an executive and non-executive board member, entrepreneur, software company Managing Director, Global Head of Marketing, Account Manager and customer experience consultant he understands intimately the many drivers of value in B2B organisations.
Holding an Honours Degree in Mechanical Engineering and an MBA from the Macquarie Graduate School of Management, he also lets the data do the talking.