Head-quartered in Sydney, Australia, Genroe has been helping companies better understand and generate higher value from their customers since 2002.
A wide range of B2B organisations, including MYOB, Iron Mountain, simPro and others have used Genroe’s marketing, sales, customer retention, Net Promoter Score and customer feedback expertise maximize growth in profitability and revenue.
We help you generate business value through the customer experience; from your customer’s first marketing engagement, to sales enablement and ongoing customer loyalty.
We deliver the following services
Marketing Engagement: collect and convert more sales leads
Sales enablement: dramatically improve sales team efficiency
Customer Feedback and Net Promoter Score®
How we are different
Strategy + Implementation
At Genroe, we create practical strategies for you and then coach your staff in their successful implementation. We believe that the best strategy in the world is worthless without effective implementation.
We are experienced in the customer-facing areas of business, including sales, marketing, customer service and back office. To maximize results and minimize implementation problems, we develop programs that can be implemented across multiple business silos and in your business.
Practical Business Experience – Not Just Fancy Theories
Genroe consultants have many years of operational management experience, allowing us to successfully implement strategies, not just design them.
Don’t just believe what we say: hear first hand what our customer value most in our services you can review our extensive list of case studies and customer testimonials.