B2B Marketing Social Media
Social Media Statistics for Australia (Updated July 2022)
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
We've been helping B2B Companies to grow for 20+ years
B2B Customer Experience
20+ years of experience in all aspects of Customer Experience Consultancy: research, analysis and implementation.
We help you generate more value, faster, from your CX transformation journey.
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B2B Marketing
We are a B2B Growth marketing agency helping clients to capture and convert sales.
Our speciality is marketing complex, high-value B2B products and services.
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Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with
David Schekoske
Iron Mountain
One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.
Jeff McLean
Grays
If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.
Peter Perla
Sumo
Featured Posts
Net Promoter Score Best Practices
The 7 Steps to Best Practice Net Promoter Score® Implementation
Implementing a Net Promoter Score process in your organisation can drive powerful business results. Here’s how to do it right the first time.
Net Promoter Score: A Comprehensive Introduction
An introduction to the popular Customer Experience metric Net Promoter Score (NPS) and how to use it to increase revenue and reduce costs for your business.
Customer Journey Mapping
Customer Journey Mapping Software Review
Comparison and review of the customer journey map software tools you can use to document and manage your customer journey
Customer Journey Mapping
The Benefits and Disadvantages of Customer Journey Mapping
Customer journey mapping can be extremely beneficial but there are also some potential disadvantages that should be considered.
Customer Journey Mapping
Customer Journey Vs User Journey Vs Buyer Journey: Selecting the Right Type of CX Map
What are Customer Journey Maps, User Journey Maps, User Flows and Buyer Journeys, where and how you should use different customer journey maps.
Customer Journey Mapping
The Practical Guide to B2B Customer Journey Mapping
B2B customer journey guide covering the basics of customer journey mapping to advanced topics including running the journey mapping workshop.
Net Promoter Score Benchmarks
40 Net Promoter Score® Case Studies With Links to Business Value
NPS Case studies and demonstrated links to business value (revenue, profit, cost, customer retention) for a wide of businesses including B2B and B2C.
Net Promoter Score
[Case Study] How AccessPay Lifted NPS from 15 to 50 in 2 Years
This case study outlines the 5 steps Financial Services player AccessPay used to increase their NPS from 15 to 50 in just two years.
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