B2B Marketing Social Media
Social Media Statistics for Australia (Updated January 2023)
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
We've been helping B2B Companies to grow for 20+ years
B2B Customer Experience
20+ years of experience in all aspects of Customer Experience Consultancy: research, analysis and implementation.
We help you generate more value, faster, from your CX transformation journey.
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B2B Marketing
We are a B2B Growth marketing agency helping clients to capture and convert sales.
Our speciality is marketing complex, high-value B2B products and services.
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Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with
David Schekoske
Iron Mountain
One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.
Jeff McLean
Grays
If you are planning on building out a successful CX program that is not just about NPS, then I recommend giving Adam at Genroe a call.
Tom Allan
Featured Posts
Net Promoter Score Best Practices
The 7 Steps to Best Practice Net Promoter Score® Implementation
Implementing a Net Promoter Score process in your organisation can drive powerful business results. Here’s how to do it right the first time.
Net Promoter Score: A Comprehensive Introduction
An introduction to the popular Customer Experience metric Net Promoter Score (NPS) and how to use it to increase revenue and reduce costs for your business.
Customer Experience
Revving up Customer Experience: FleetPartners Transforming at Speed
Discover how FleetPartners, revolutionises its CX approach with a CX Forum, closing the loop and the innovative use of CustomerGauge.
Customer Experience
AI And Customer Success: Navigating The Ethics of Trust
Generative AI is transforming customer success, but how can businesses ensure it’s used ethically?
Customer Feedback
[Case Study] Transforming the Digital Frontier – CyberCX’s Successful Customer Experience Program
Discover how CyberCX transformed their customer experience, boosting NPS and amplifying business growth with a comprehensive CX program.
B2B Marketing Social Media
LinkedIn vs Facebook: Which is Best for B2B Marketing?
Covering the different B2B marketing social media Use Cases for Facebook and LinkedIn and which platform is best for each application.
B2B Marketing Lead Generation
LinkedIn B2B Lead Generation Best Practices and Case Study
Breaking down the best way to create a scalable B2B lead generation process using LinkedIn. Includes two real case studies.
Customer Feedback Data Analysis
NPS Surveys: Should you report based on “sent date” or “received date”
In terms of “best practice” should NPS be calculated based on the date a survey was sent or the date of the response — it depends.
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