B2B Marketing Social Media
Social Media Statistics for Australia (Updated January 2023)
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
We've been helping B2B Companies to grow for 20+ years
B2B Customer Experience
20+ years of experience in all aspects of Customer Experience Consultancy: research, analysis and implementation.
We help you generate more value, faster, from your CX transformation journey.
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B2B Marketing
We are a B2B Growth marketing agency helping clients to capture and convert sales.
Our speciality is marketing complex, high-value B2B products and services.
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Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with
David Schekoske
Iron Mountain
One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.
Jeff McLean
Grays
If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.
Peter Perla
Sumo
Featured Posts
Net Promoter Score Best Practices
The 7 Steps to Best Practice Net Promoter Score® Implementation
Implementing a Net Promoter Score process in your organisation can drive powerful business results. Here’s how to do it right the first time.
Net Promoter Score: A Comprehensive Introduction
An introduction to the popular Customer Experience metric Net Promoter Score (NPS) and how to use it to increase revenue and reduce costs for your business.
Net Promoter Score
Customer Experience Measurement: The Right CX Metrics to Use
Creating an effective customer experience measurement framework is essential. We review the right CX metrics to use in your business.
Customer Retention
Customer Churn Prediction For B2B and B2C Industries
Examining customer churn prediction: what it is, why it’s important and how to go about it for both B2B and B2C companies
Net Promoter Score Analysis
Revolutionize Your Customer Experience with Kano Model Analysis and NPS
Boost customer loyalty: combine Kano Model Analysis and NPS to create a differentiated customer experience & drive business success.
Net Promoter Score Disadvantages and Validity
Net Promoter Score® Research: the “for” and “against” list
Net Promoter Score research in one place. This list is targeted at primary research that adds to the body of knowledge of the efficacy of NPS
Net Promoter Score Benchmarks
42 Net Promoter Score® Case Studies With Links to Business Value
NPS Case studies and demonstrated links to business value (revenue, profit, cost, customer retention) for a wide of businesses including B2B and B2C.
Customer Feedback Implementation
Customer Feedback Governance: Why It Matters and How to Do It Right
Learn how to implement effective customer feedback governance in your organisation. Discover why it matters and how to do it right.
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We’ll book a time to review your B2B Marketing, Customer Experience, Customer Feedback or NPS needs.
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