B2B Growth Consultants

We help small and medium sized B2B organisations to grow using:

  • Marketing - generating and nurturing more sales leads
  • Sales - selling more efficiently and effectively
  • Customer retention - keeping customers longer and driving down operational costs

Grow your business faster

These are the types of problems we help you solve:

Marketing

Marketing

  • We aren’t generating enough leads to grow as fast as we want
  • Our existing lead sources are slowly drying up: it’s getting harder and harder to find good leads for the sales team
  • We’re running ads on Google, Facebook, etc. but we don’t know if they’re working or we’re wasting our money

Sales

  • The sales team spend too much time on admin; they need to spend more time selling
  • Our sales staff spend too much time prospecting for leads and not enough time selling
  • We have good lead volumes but we don’t manage them properly and our hot leads end up going cold
  • We have good lead volumes but sales staff complain they don’t convert or take way too long to convert
Customer Retention

Customer retention

  • We’ve read about Net Promoter Score® (NPS®) and want to implement it but how do we actually do that?
  • We spend too much time collecting and reporting on customer feedback data and not enough time making changes in the business
  • We collect NPS/customer feedback data but struggle to convert it into tangible business changes that improve customer loyalty and lower costs

David Schekoske

Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with

Joanna Thomas

Within days of implementing CustomerGauge we began uncovering our areas of strength and opportunities to improve our services to customers.

Mark Burgess

The Genroe team helped us develop the strategy, systems and execution to go to market. Genroe are a very professional and supportive partner. The methods, systems and project management practices all work well to keep the project on-track.

Michael Bray

Genroe’s ability to be hands on with all areas of our business, guide each area of our business through the steps of introducing NPS into our BAU through outstanding communication, was their greatest strength.

John Moss

So, for me, it’s around the continued relationship and drive to improve our client loyalty, and just the sheer knowledge and experience in the Genroe team.

Angela Jones-Blayney

Reports produced by Genroe are of superior quality enabling the business to critically analyse its position to ensure decision making is sound and based on best practice data.

Russell Evans

A combination of street smarts as well as just an academic understanding of what NPS is all about. Genroe are passionate about it.

Sam Riley

They stay there, they understand the business and then we get the benefit of all of their experience and they are specialist.

Craig Scowen

[Genroe] have provided a sound platform for Wolters Kluwer to develop a world class customer experience program, the project is already delivering results and we fully expect this to continue into the future.

Jeff McLean

I know one of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.

Renee Farnham

Genroe, has added value to our business by truly seeking to understand our needs and providing us with tangible practical solutions – always!

Michael McGough

I had a proposal which I needed to present to the CEO of our group, who without speaking with Adam or anyone at Genroe said, “How long did you guys talk this is super detailed, this is exactly what we need, go ahead”.

Bernice McLeod

Every change that we want, or any idea that we have, we can talk to Genroe and they will make it happen or do something to make it happen to the same effect.

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