We help small and medium sized B2B organisations to grow using:
- Marketing - generating and nurturing more sales leads
- Sales - selling more efficiently and effectively
- Customer retention - keeping customers longer and driving down operational costs
Grow your business faster
These are the types of problems we help you solve:
Marketing
- We aren’t generating enough leads to grow as fast as we want
- Our existing lead sources are slowly drying up: it’s getting harder and harder to find good leads for the sales team
- We’re running ads on Google, Facebook, etc. but we don’t know if they’re working or we’re wasting our money
Sales
- The sales team spend too much time on admin; they need to spend more time selling
- Our sales staff spend too much time prospecting for leads and not enough time selling
- We have good lead volumes but we don’t manage them properly and our hot leads end up going cold
- We have good lead volumes but sales staff complain they don’t convert or take way too long to convert
Customer retention
- We’ve read about Net Promoter Score® (NPS®) and want to implement it but how do we actually do that?
- We spend too much time collecting and reporting on customer feedback data and not enough time making changes in the business
- We collect NPS/customer feedback data but struggle to convert it into tangible business changes that improve customer loyalty and lower costs
Craig Scowen
Russell Evans
A combination of street smarts as well as just an academic understanding of what NPS is all about. Genroe are passionate about it. Read more “Russell Evans”
Renee Farnham
Genroe, has added value to our business by truly seeking to understand our needs and providing us with tangible practical solutions – always! Read more “Renee Farnham”
Michael McGough
I had a proposal which I needed to present to the CEO of our group, who without speaking with Adam or anyone at Genroe said, “How long did you guys talk this is super detailed, this is exactly what we need, go ahead”. Read more “Michael McGough”
Sam Riley
They stay there, they understand the business and then we get the benefit of all of their experience and they are specialist. Read more “Sam Riley”
Joanna Thomas
Within days of implementing CustomerGauge we began uncovering our areas of strength and opportunities to improve our services to customers. Read more “Joanna Thomas”
David Schekoske
Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with. We’ve considered Adam Ramshaw as someone where it would always feel like we are his number 1 priority, with his availability and solutions second to none..
Mark Burgess
We had plans for business growth but very little in place of marketing strategy and systems. We were starting from practically zero in the way of marketing expertise and systems. The Genroe team helped us develop the strategy, systems and execution to go to market. Genroe are a very professional and supportive partner. The methods,… Read more “Mark Burgess”
Michael Bray
Genroe’s ability to be hands on with all areas of our business, guide each area of our business through the steps of introducing NPS into our BAU through outstanding communication, was their greatest strength. Read more “Michael Bray”
Bernice McLeod
Every change that we want, or any idea that we have, we can talk to Genroe and they will make it happen or do something to make it happen to the same effect. I think that’s the most amazing thing, that we have that real-time feedback. We can just shoot them an email and we… Read more “Bernice McLeod”
John Moss
So, for me, it’s around the continued relationship and drive to improve our client loyalty, and just the sheer knowledge and experience in the Genroe team. Read more “John Moss”
Jeff McLean
I know one of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership. Read more “Jeff McLean”
Angela Jones-Blayney
Reports produced by Genroe are of superior quality enabling the business to critically analyse its position to ensure decision making is sound and based on best practice data. Read more “Angela Jones-Blayney”
Latest from the Blog
You Need to Document “Why” When Implementing Net Promoter Score
29s Why is a very powerful word. One of the most popular Ted talks of all time, over 19 million views, asks you to start not with the how of your business but the whyRead “You Need to Document “Why” When Implementing Net Promoter Score”
The Perfect Net Promoter® Survey Design
18s “The one number you need to grow”: who’d have thought such a simple statement could cause such a fuss. Net Promoter Score is of course famous for being that one number and this fameRead “The Perfect Net Promoter® Survey Design”
Customer Feedback Management Meets Quality Systems
2s In the customer feedback action journey there are several phases of evolution. It starts with simple data collection and ends with customer driven, company-wide, continuous process improvement. Some of the phases are easy, suchRead “Customer Feedback Management Meets Quality Systems”
