B2B Marketing Social Media
Social Media Statistics for Australia (Updated July 2022)
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
We've been helping B2B Companies to grow for 20+ years
B2B Customer Experience
20+ years of experience in all aspects of Customer Experience Consultancy: research, analysis and implementation.
We help you generate more value, faster, from your CX transformation journey.
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B2B Marketing
We are a B2B Growth marketing agency helping clients to capture and convert sales.
Our speciality is marketing complex, high-value B2B products and services.
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Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with
David Schekoske
Iron Mountain
One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.
Jeff McLean
Grays
If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.
Peter Perla
Sumo
Featured Posts
Net Promoter Score Best Practices
The 7 Steps to Best Practice Net Promoter Score® Implementation
Implementing a Net Promoter Score process in your organisation can drive powerful business results. Here’s how to do it right the first time.
Net Promoter Score: A Comprehensive Introduction
An introduction to the popular Customer Experience metric Net Promoter Score (NPS) and how to use it to increase revenue and reduce costs for your business.
Customer Feedback Best Practices
5 Best Practices for Effective Customer Feedback Programs
Make sure your customer feedback program is up-to-date. Follow these 5 steps to make sure you get the most out of your program.
Call/Contact Centres
Documenting Your Contact Centre Project to Maximise Success
Get the most out of your call centre project with these essential steps to documentation success. Start today!
Customer Feedback Data Collection
The Pros and Cons of Post Call IVR Surveys
After spending 15 minutes on the phone to my bank the nice lady asks me if I would hold on after she hangs up to take a short survey. Sure what’s one more survey toRead more “The Pros and Cons of Post Call IVR Surveys”
Call/Contact Centres
The 9 Call Centre Reports Every Marketing Manager Must Have
Unlock the power of call centre reporting and analysis to improve your marketing. 80% of businesses can benefit from better Call Centre Reports.
Customer Feedback Survey Design
Biased Questions: How to Identify & Fix Them in Surveys
Biased questions are a common problem in surveys and this post outlines what they are, how to identify them and how to fix them.
B2B Content Marketing
2023’s Top B2B Marketing Blogs
These great B2B marketing blogs provide actionable and results-driven tactics and strategies – most marketers will learn from them.
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