B2B Marketing Social Media
Social Media Statistics for Australia (Updated June 2024)
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
B2B Customer Experience,
Customer Feedback &
Net Promoter Score
B2B Customer Experience
20+ years of experience in all aspects of Customer Experience Consultancy: research, analysis and implementation.
We help you generate more value, faster, from your CX transformation journey.
Learn more:
B2B Marketing
We are a B2B Growth marketing agency helping clients to capture and convert sales.
Our speciality is marketing complex, high-value B2B products and services.
Learn more:
Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with
David Schekoske
Iron Mountain
One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.
Jeff McLean
Grays
If you are planning on building out a successful CX program that is not just about NPS, then I recommend giving Adam at Genroe a call.
Tom Allan
Featured Posts
Net Promoter Score Best Practices
The 7 Steps to Best Practice Net Promoter Score® Implementation
Implementing a Net Promoter Score process in your organisation can drive powerful business results. Here’s how to do it right the first time.
Net Promoter Score: A Comprehensive Introduction
An introduction to the popular Customer Experience metric Net Promoter Score (NPS) and how to use it to increase revenue and reduce costs for your business.
Customer Journey Mapping
2024’s Best Customer Journey Mapping Tools
Comparison and review of the customer journey map software tools you can use to document and manage your customer journey
B2B Marketing Lead Generation
7 Practical Lead Prospecting Approaches + 3 Best Practices
This practical post looks at 7 lead prospecting types all business can use and 3 best practices to maximise the number of leads you convert.
Net Promoter Score
Customer Experience Measurement: The Right CX Metrics to Use
Creating an effective customer experience measurement framework is essential. We review the right CX metrics to use in your business.
Employee Net Promoter Score
Employee NPS®: How to Use this Valuable Employee Engagement Tool
The term Employee Net Promoter Score® or eNPS is seen increasingly often in company reports, but what is it and should you use it? Since late in 2003, Net Promoter Score and the Net PromoterRead more “Employee NPS®: How to Use this Valuable Employee Engagement Tool”
Customer Journey Mapping
Customer Pain Points: What They Are and How to Solve Them
Discover common customer pain points and learn effective strategies to address them. Dive into our latest post to enhance your customer experience now!
Customer Retention
Effective Bank Customer Retention Strategies
Discover effective bank customer retention strategies tailored to each stage of the customer life-cycle. Learn how to leverage customer feedback and personalization to keep your banking customers engaged, loyal, and satisfied. Explore the secrets of successful customer retention in the competitive world of banking.
What Are You Looking to Achieve?
Book a time to review your B2B Customer Experience, Customer Feedback or NPS needs.
No obligation.
No pressure.
Just good, honest, advice.
Technology Partners
In-Depth Guides
Contact Us
- info@genroe.com.au
- +61 2 9191 4700
- Book a Meeting
-
Level 33, 264 George St
Sydney, NSW 2000
Copyright Genroe (Australia) Pty Ltd | All Rights Reserved. | Privacy Policy | Cookie Policy
Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.