B2B Marketing Social Media
Social Media Statistics for Australia (Updated July 2022)
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
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B2B Customer Experience
20+ years of experience in all aspects of Customer Experience Consultancy: research, analysis and implementation.
We help you generate more value, faster, from your CX transformation journey.
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B2B Marketing
We are a B2B Growth marketing agency helping clients to capture and convert sales.
Our speciality is marketing complex, high-value B2B products and services.
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Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with
David Schekoske
Iron Mountain
One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.
Jeff McLean
Grays
If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.
Peter Perla
Sumo
Featured Posts
Net Promoter Score Best Practices
The 7 Steps to Best Practice Net Promoter Score® Implementation
Implementing a Net Promoter Score process in your organisation can drive powerful business results. Here’s how to do it right the first time.
Net Promoter Score: A Comprehensive Introduction
An introduction to the popular Customer Experience metric Net Promoter Score (NPS) and how to use it to increase revenue and reduce costs for your business.
Net Promoter Score Benchmarks
41 Net Promoter Score® Case Studies With Links to Business Value
NPS Case studies and demonstrated links to business value (revenue, profit, cost, customer retention) for a wide of businesses including B2B and B2C.
Customer Feedback Survey Design
Biased Questions: How to Identify & Fix Them in Surveys
Designing a customer feedback survey in way that provides and concise data you can use in you business is not always simple. Using Biased Questions is a common mistake among survey designers and this postRead more “Biased Questions: How to Identify & Fix Them in Surveys”
Customer Feedback Survey Design
Double Barrelled Questions: How to Identify & Fix Them in Surveys
Using Double Barrelled Questions are a common mistake among survey designers and this post outlines what they are, how to identify them and how to fix them.
Customer Lifetime Value
Customer Retention Rate Formula and Free Calculator
The Customer Retention Rate formula, what goes into it and download a free Customer Retention Rate calculator.
Customer Feedback for Small and Medium (SME) Businesses
The Best Customer Feedback Tools for Small Business
When you decide to get serious about understanding what your customers think, these are the best small business customer feedback tools.
B2B Marketing HubSpot
HubSpot CRM vs ZoHo CRM: The Free CRM Shoot Out
In the search for the right Sales CRM, there are lots of options. In a recent post, I did a detailed HubSpot CRM review but here I’ll look at comparing Zoho Vs HubSpot CRMs. HubSpot CRMRead more “HubSpot CRM vs ZoHo CRM: The Free CRM Shoot Out”
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