B2B Marketing Social Media
Social Media Statistics for Australia (Updated January 2023)
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
We've been helping B2B Companies to grow for 20+ years
B2B Customer Experience
20+ years of experience in all aspects of Customer Experience Consultancy: research, analysis and implementation.
We help you generate more value, faster, from your CX transformation journey.
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B2B Marketing
We are a B2B Growth marketing agency helping clients to capture and convert sales.
Our speciality is marketing complex, high-value B2B products and services.
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Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with
David Schekoske
Iron Mountain
One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.
Jeff McLean
Grays
If you are planning on building out a successful CX program that is not just about NPS, then I recommend giving Adam at Genroe a call.
Tom Allan
Featured Posts
Net Promoter Score Best Practices
The 7 Steps to Best Practice Net Promoter Score® Implementation
Implementing a Net Promoter Score process in your organisation can drive powerful business results. Here’s how to do it right the first time.
Net Promoter Score: A Comprehensive Introduction
An introduction to the popular Customer Experience metric Net Promoter Score (NPS) and how to use it to increase revenue and reduce costs for your business.
Customer Experience
Why Generative AI Chat Has Replaced FAQs
“Discover why AI-driven chat tools are making FAQs obsolete and transforming customer service for the better. Embrace the future of support now!
Net Promoter Score Best Practices
The 9 Elements Your NPS® Report Must Have [On-Demand Webinar]
About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations. The question is, apart from a simple chartRead more “The 9 Elements Your NPS® Report Must Have [On-Demand Webinar]”
Customer Feedback Data Analysis
Practical Survey Analysis in Excel [On-Demand Webinar]
Excel is a very functional tool and it has the advantage of being on everyone’s desk.While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysisRead more “Practical Survey Analysis in Excel [On-Demand Webinar]”
Customer Feedback Strategy
Using Customer Feedback To Grow Sales [On-Demand Webinar]
Customer feedback is often seen, at worst, as a compliance task and, at best, as a long term way to increase sales and customer retention. But it doesn’t have to be that way. Yes, theRead more “Using Customer Feedback To Grow Sales [On-Demand Webinar]”
Customer Feedback Data Analysis
How to Calculate and Use Survey Sample Size [On Demand Webinar]
You’ve spent weeks working through the numbers to unpick what customers are saying. After checking through the data and analysing a range of root causes, you have created a practical plan to solve a keyRead more “How to Calculate and Use Survey Sample Size [On Demand Webinar]”
Customer Feedback Taking Action
Using 5 Whys Root Cause Analysis on Customer Feedback [On-Demand Webinar]
Dive into our 30-minute webinar to learn how the 5 Whys Approach can transform customer feedback into actionable plans for enhancing customer experience.
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