We help small and medium sized B2B organisations to grow using:
- Marketing - generating and nurturing more sales leads
- Sales - selling more efficiently and effectively
- Customer retention - keeping customers longer and driving down operational costs
Grow your business faster
These are the types of problems we help you solve:
Marketing
- We aren’t generating enough leads to grow as fast as we want
- Our existing lead sources are slowly drying up: it’s getting harder and harder to find good leads for the sales team
- We’re running ads on Google, Facebook, etc. but we don’t know if they’re working or we’re wasting our money
Sales
- The sales team spend too much time on admin; they need to spend more time selling
- Our sales staff spend too much time prospecting for leads and not enough time selling
- We have good lead volumes but we don’t manage them properly and our hot leads end up going cold
- We have good lead volumes but sales staff complain they don’t convert or take way too long to convert
Customer retention
- We’ve read about Net Promoter Score® (NPS®) and want to implement it but how do we actually do that?
- We spend too much time collecting and reporting on customer feedback data and not enough time making changes in the business
- We collect NPS/customer feedback data but struggle to convert it into tangible business changes that improve customer loyalty and lower costs
Michael Bray
Genroe’s ability to be hands on with all areas of our business, guide each area of our business through the steps of introducing NPS into our BAU through outstanding communication, was their greatest strength. Read more “Michael Bray”
Jeff McLean
I know one of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership. Read more “Jeff McLean”
Angela Jones-Blayney
Reports produced by Genroe are of superior quality enabling the business to critically analyse its position to ensure decision making is sound and based on best practice data. Read more “Angela Jones-Blayney”
Sam Riley
They stay there, they understand the business and then we get the benefit of all of their experience and they are specialist. Read more “Sam Riley”
Russell Evans
A combination of street smarts as well as just an academic understanding of what NPS is all about. Genroe are passionate about it. Read more “Russell Evans”
David Schekoske
Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with. We’ve considered Adam Ramshaw as someone where it would always feel like we are his number 1 priority, with his availability and solutions second to none..
Bernice McLeod
Every change that we want, or any idea that we have, we can talk to Genroe and they will make it happen or do something to make it happen to the same effect. I think that’s the most amazing thing, that we have that real-time feedback. We can just shoot them an email and we… Read more “Bernice McLeod”
Renee Farnham
Genroe, has added value to our business by truly seeking to understand our needs and providing us with tangible practical solutions – always! Read more “Renee Farnham”
Michael McGough
I had a proposal which I needed to present to the CEO of our group, who without speaking with Adam or anyone at Genroe said, “How long did you guys talk this is super detailed, this is exactly what we need, go ahead”. Read more “Michael McGough”
Mark Burgess
We had plans for business growth but very little in place of marketing strategy and systems. We were starting from practically zero in the way of marketing expertise and systems. The Genroe team helped us develop the strategy, systems and execution to go to market. Genroe are a very professional and supportive partner. The methods,… Read more “Mark Burgess”
Craig Scowen
Joanna Thomas
Within days of implementing CustomerGauge we began uncovering our areas of strength and opportunities to improve our services to customers. Read more “Joanna Thomas”
John Moss
So, for me, it’s around the continued relationship and drive to improve our client loyalty, and just the sheer knowledge and experience in the Genroe team. Read more “John Moss”
Latest from the Blog
How to Overcome Customer Feedback Defensiveness in the Executive Suite
9s Almost everyone who has presented negative customer feedback to a senior management audience has lived this scenario. The presentation starts well, everyone’s happy while you go through the numbers, lots of nodding heads, serious losRead “How to Overcome Customer Feedback Defensiveness in the Executive Suite”
Don’t Let Market Research Interfere with your Customer Feedback
6s From the outside loing in Australia and The United States lo very similar. We speak, to all intents and purposes, the same language, we watch the same television shows, enjoy the same music, etc.Read “Don’t Let Market Research Interfere with your Customer Feedback”
Club Med’s Customer Survey Fail and How You Can Do Better
8s Recently my wife and I spent some very nice time in a Club Med beach resort. These have become one our favourite vacation destinations over the years because the all-inclusive approach and range ofRead “Club Med’s Customer Survey Fail and How You Can Do Better “
