“Every change that we want, or any idea that we have, we can talk to Genroe and they will make it happen or do something to make it...”
B2B customer feedback programmes that pay for themselves.
For 20+ years we have built B2B customer feedback and NPS programmes that tell you the one or two things to fix next. Not another dashboard.
“If you are planning on building out a successful CX program that is not just about NPS, then I recommend giving Adam at Genroe a call.”
Tom Allan , CyberCXTrusted by teams at
CustomerGauge Certified Partner · 20+ years CX and NPS consulting
How we help
One specialism: B2B customer feedback
Three ways in, depending on where you are. They all end in the same place: knowing what to change, and changing it.
Customer Feedback Consulting
Always-on programmes that survey after real events, not once a quarter. Survey design, root-cause analysis, and the governance to make the findings stick.
Learn moreNPS Consulting & Software
The score on its own tells you almost nothing. We build the programme around it, and run CustomerGauge as a Certified Partner. Live in two to three weeks.
Learn moreCustomer Experience Consulting
Twenty years of rollout workshops, journey mapping and change management. We coach your team to run it rather than running it for you and leaving.
Learn more
Recent results
How we move the numbers
Specific outcomes from named clients, not anonymised case studies.
What clients say
Trusted by B2B leaders
A small selection of the kind words our customers have said about working with Genroe.
“If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.”
“We would have put CustomerGauge into close to ten of our businesses [since 2012].”
From the Genroe library
Practical reading
Free downloads and guides for B2B leaders implementing NPS and customer-feedback programmes.
The Business Leaders' Practical Guide to Implementing Net Promoter®
A practical playbook for taking an NPS programme from "we have a score" to "we are growing because of what the score tells us".
Get the guideHow to calculate NPS Margin of Error (Excel download)
Most monthly NPS changes are within margin of error. Are yours? How to check - includes free Excel tool to do the maths.
Read the articleThe NPS Guide - methodology, programme design, growth
A long-form guide to running an NPS programme that actually moves the business: methodology, programme design, and linking NPS to revenue.
Read the guide
What are you looking to achieve?
Book a time to review your B2B Customer Experience, Customer Feedback or NPS needs. No obligation. No pressure. Just good, honest advice.