B2B Customer Experience,
Customer Feedback &
Net Promoter Score

Customer Retention

B2B Customer Experience

20+ years of experience in all aspects of Customer Experience Consultancy: research, analysis and implementation. 

We help you generate more value, faster, from your CX transformation journey.

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B2B Marketing

We are a B2B Growth marketing agency helping clients to capture and convert sales.

Our speciality is marketing complex, high-value B2B products and services.

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Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with

David Schekoske
Iron Mountain

One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.

Jeff McLean

If you are planning on building out a successful CX program that is not just about NPS, then I recommend giving Adam at Genroe a call.

Tom Allan

Featured Posts

Customer Retention

Effective Bank Customer Retention Strategies

Discover effective bank customer retention strategies tailored to each stage of the customer life-cycle. Learn how to leverage customer feedback and personalization to keep your banking customers engaged, loyal, and satisfied. Explore the secrets of successful customer retention in the competitive world of banking.


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