A comprehensive introduction to this widely used customer feedback metric and how you can use it to drive improvements in your business.
In-depth guides covering:
- Statistical analysis
- survey Design
- Implementation
- Response rates
- and much more
The ultimate resource list for B2B companies looking to attract and manage sales leads.
Our Latest Posts
The Best Customer Feedback Survey Incentives
Sitting with management at the final review for your customer survey questionnaire someone is going to ask about the incentive for survey completions. It’s a good question but what is the right answer? It depends
How to calculate NPS® Margin of Error and other Statistics (Excel Download)
Your boss walks in with a chart of the last 12 months of transactional Net Promoter survey results and she’s not happy! The score went down last month and she want’s to know why. Looks
The Best Customer Feedback Tools for Small Business
When you decide to get serious about understanding what your customers think, these are the best small business customer feedback tools.
How to Calculate Net Promoter Score in Excel/Google Sheets [with Download]
Excel/Google Sheets NPS Calculator using the COUNTIF function – includes a downloadable spreadsheet you can adapt to your own needs.
LinkedIn B2B Lead Generation Best Practices and Case Study
Breaking down the best way to create a scalable B2B lead generation process using LinkedIn. Includes two real case studies.
When APIs Don’t Talk: The Digital Standoff for Non-Technical Users
Discover why API integration between SaaS platforms can be challenging despite claims of easy connectivity. Learn about webhooks and data pumps
