A comprehensive introduction to this widely used customer feedback metric and how you can use it to drive improvements in your business.
Includes massive resource list.
In-depth guides covering:
- Statistical analysis
- survey Design
- Implementation
- Response rates
- and much more
The ultimate resource list for SME B2B Founders, CEOs, Heads of Sales and Heads of Marketing looking to attract and manage sales leads.
Blog posts and resources that covering customer retention, service recovery and customer lifetime value.
Blog posts and resources that cover customer services: what is good service and how do you deliver it in your organisation.
Blog posts and resources that cover call centers and best practices for delivering customer value.
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