A comprehensive introduction to this widely used customer feedback metric and how you can use it to drive improvements in your business.
In-depth guides covering:
- Statistical analysis
- survey Design
- Implementation
- Response rates
- and much more
The ultimate resource list for B2B companies looking to attract and manage sales leads.
Our Latest Posts
41 Net Promoter Score® Case Studies With Links to Business Value
NPS Case studies and demonstrated links to business value (revenue, profit, cost, customer retention) for a wide of businesses including B2B and B2C.
Biased Questions: How to Identify & Fix Them in Surveys
Designing a customer feedback survey in way that provides and concise data you can use in you business is not always simple. Using Biased Questions is a common mistake among survey designers and this post
Double Barrelled Questions: How to Identify & Fix Them in Surveys
Using Double Barrelled Questions are a common mistake among survey designers and this post outlines what they are, how to identify them and how to fix them.
Customer Retention Rate Formula and Free Calculator
The Customer Retention Rate formula, what goes into it and download a free Customer Retention Rate calculator.
The Best Customer Feedback Tools for Small Business
When you decide to get serious about understanding what your customers think, these are the best small business customer feedback tools.
HubSpot CRM vs ZoHo CRM: The Free CRM Shoot Out
In the search for the right Sales CRM, there are lots of options. In a recent post, I did a detailed HubSpot CRM review but here I’ll look at comparing Zoho Vs HubSpot CRMs. HubSpot CRM
