10+ Years of Practical Experience

Genroe Net Promoter Score consultants have helped dozens of organisations to set up and run this business changing approach.

We have a wealth of best practice experience and tools and team these skills with a range of tested and proven roll-out methodologies to maximise success.

See our extensive collection of Net Promoter® articles and best practice posts or specific services below.

Net Promoter Score Implementation and Change Management

Genroe proven best practice NPS implementation process lowers risk and speeds time to value creation

Implementation is not just adding the NPS question to your existing survey.

Your organisation must be ready to receive and act on the information as well.

Genroe has developed and fine tuned our Best Practice Net Promoter Score Implementation process with dozens of large and small, B2B and B2C organisations.

The process includes a detailed rollout program and co-design workshops to deliver not just a new KPIs but also the change management needed to drive business improvement.

Peter Perla

If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.

David Schekoske

Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with

Michael Bray

Michael Bray

Genroe’s ability to be hands on with all areas of our business, guide each area of our business through the steps of introducing NPS into our BAU through outstanding communication, was their greatest strength.

CustomerGauge NPS Management Software

Sending out a one shot NPS survey is easy but to create an on-going data collection and analysis process requires the right tools.

Genroe is a value added reseller of CustomerGauge, a best of breed Net Promoter Score management platform.

Customer Gauge

High Value Business to Business (B2B) Net Promoter

b2b lead nurture and sales conversion

Often in a business to business context the depth and complexity of the customer relationship requires more than an email survey.

The Genroe High Value B2B Customer Feedback Process incorporates Net Promoter approaches in a multi-layered approach that includes face to face and telephone surveys to deeply understand customer drivers.

Root Cause Analysis and Action Training

Turning customer feedback into action is difficult.

Sure some responses are easy to fix but once they are done, it gets hard.

By taking just the critical tools, and coaching your team in their use, you can be making dramatic improvements in your business in just 3 weeks.

The secret is to focus on root cause analysis and action planning so you can start improving your business quickly.

Net Promoter Benchmarks and Benchmarking

Organisations often want to know “what is a good Net Promoter Score” or more specifically “is my NPS good”?

There are many good reasons to be wary of external NPS benchmark data but sometimes it is needed.

Genroe offer a range of company benchmarking services that enable clients to compares their scores with relevant and effective external Net Promoter benchmarks.

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