There are systems, skills and approaches that organisations must use to be successful when implementing Net Promoter. If those systems, skills and approaches have not been implemented the chance for success is low.
The trick, of course, is to understand clearly what the successful companies are doing so you can copy their approach.
Genroe have been helping customers to implement Net Promoter programs for 10+ years. We have seen what works and what doesn’t right up close.
We’ve researched how the best companies, locally and around the world, operate.
The NPS Program Review and Diagnostic pulls all that knowledge together.
It clearly shows you the gaps between your approach and the best practice. It also tells you how to close those gaps.
It’s a roadmap to success.