CustomerGauge allows you to measure loyalty, understand what drives it and respond in real-time to your customers.
It is a powerful B2B focused, Net Promoter Score aware, business feedback tool.
Say goodbye to endless customer reports and focus on what matters most. Combat churn with a holistic, organized view of the accounts that need your immediate attention—and have the biggest impact on your bottom line.
From bird’s eye to up close & personal: Discover unique profiles on every account with access to stakeholder information, churn likelihood, coverage percentage, relevant drivers and so much more.
Stakeholder sentiment can make or break a relationship. Understand your brand perception at every level of a client’s organization: C-Level, Operational and Front line. This unique business review tool identifies CX scores for each stakeholder, but highlights engagement gaps at vital contact levels.
Predict and prescribe: Take your account management and customer success to the next level with sophisticated churn likelihood tracking and prescriptive follow-up.
CustomerGauge is a fully Net Promoter Score aware multi-channel survey delivery and data collection platform.
Data collection without analysis is a wasted effort.
CustomerGauge integrates NPS aware reporting and root cause analysis tools deeply into the system. With the one tool you can survey, report and analyse your customer feedback stream.
Who are your most loyal customers?
CustomerGauge shines when it comes to instant, real-time reporting of Net Promoter and Voice of Customer.
The easy to use comprehensive reporting system allows everyone in the organisation to design their own dashboards and reports – then automatically have them delivered to their inbox.
Net Promoter reporting is made simple, easy to understand and actionable at all levels of your organisation.
Reporting and analysis options include:
Service recovery is an immensely powerful way to drive deep customer loyalty in your organisation. “No one got back to me…” is always one of the top customer issues.
CustomerGauge helps you keep promises to customers by immediately alerting internal resources to customer feedback.
Using the built-in workflow system, you can see at a glance how many issues have been closed, and the number still open.
Call centre agents can access a subset of CustomerGauge features to allow them to action and report on issues. Integration with your organisations systems means CustomerGauge can become an extension of your CRM or support systems.
Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with
One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.
If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.
We’ll show you how to tie your B2B experience data directly to revenue and grow faster.
Monitor & predict churn to drive transformational change in your organisation.