Data collection is important in running your Net Promoter Score program but the real gold is in the reporting and data analysis phase.
As a Net Promoter aware application, CustomerGauge reports all data in in NPS terms and gives you the tools to extract the underlying, actionable customer insights from the customer responses.
See all your customer loyalty information on one dashboard: This report is a high level Net Promoter report across the entire business.
Customised Survey for Net Promoter Score measurement: Your survey can be customized in in look and feel along with changes to the introduction wording.
Easy analysis of Net Promoter Score over time: The report helps you to quickly identify longer term trends in your scores.
Deep dive into segments for Net Promoter Score analysis: this is where the real value of the system is driven. Filter, segment and review data live i the system rather than having to download it into Excel.
Trend analysis for multiple segments on a single dashboard.
Understand Level 1 and Level 2 Root Causes for Promoters and Detractors. Root cause analysis is key to determining what to change in your business to improve your score. These reports show you where to look more deeply.
Loyalty Spectrum Report helps you instantly analyse your client base.
Get a report card for each enterprise customer, showing individual responses and Net Promoter scores by segment.
Use CustomerGauge to show help understand where to find employee promoters and detractors.
Show customer feedback reporting in realtime with digital signage option as a “flight information” screen.
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