Data collection is important in running your Net Promoter Score program but the real gold is in the reporting and data analysis phase.
As a Net Promoter aware application, CustomerGauge reports data in in NPS terms and gives you the tools to extract the underlying, actionable customer insights from the customer responses.
The reporting system so easy to use and that operational staff, not IT, can configure their own reports and dashboards.
This gives them unparalleled insights into their customers without the need to sit in the IT “dev queue” for a vital report or view of the data
By integrating Contact, Accounts and Revenue CustomerGauge provides a unique insight into the health of individual accounts; vital to B2B businesses where a single account loss can be a major impact for the organisation.
Dozens of pre-built widgets can be dragged and dropped into the report, filtered for dates, business segments and more.
Widgets integrate revenue, sentiment and more to give an accurate and balanced picure of B2B client base health.
Deep dive into segments for Net Promoter Score analysis: this is where the real value of the system is driven. Filter, segment and review data live in the system rather than having to download it into Excel.
Understand the Root Causes for Promoters and Detractors. Then integrate with Revenue to understand the real drivers of revenue and attrition.
Root cause analysis is key to determining what to change in your business to improve your score. These reports show you where to look more deeply.
Drill in for a detailed Account Heath view.
Understand revenue at risk and perceptions at all levels of the organisation from economic decision maker to front line.
Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with
I know one of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.
If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.
We’ll show you how to tie your B2B experience data directly to revenue and grow faster.
Monitor & predict churn to drive transformational change in your organisation.