Data collection is important in running your Net Promoter Score program but the real gold is in the reporting and data analysis phase.
As a Net Promoter aware application, CustomerGauge reports data in in NPS terms and gives you the tools to extract the underlying, actionable customer insights from the customer responses.
The reporting system so easy to use and that operational staff, not IT, can configure their own reports and dashboards.
This gives them unparalleled insights into their customers without the need to sit in the IT “dev queue” for a vital report or view of the data
By integrating Contact, Accounts and Revenue CustomerGauge provides a unique insight into the health of individual accounts; vital to B2B businesses where a single account loss can be a major impact for the organisation.