Real Time Net Promoter Reporting

Data collection is important in running your Net Promoter Score program but the real gold is in the reporting and data analysis phase.

As a Net Promoter  aware application, CustomerGauge reports all data in in NPS terms and gives you the tools to extract the underlying, actionable customer insights from the customer responses.

See all your customer loyalty information on one dashboard: This report is a high level Net Promoter report across the entire business.

Customised Survey for Net Promoter Score measurement: Your survey can be customized in in look and feel along with changes to the introduction wording.

Easy analysis of Net Promoter Score over time: The report helps you to quickly identify longer term trends in your scores.

Deep dive into segments for Net Promoter Score analysis: this is where the real value of the system is driven. Filter, segment and review data live i the system rather than having to download it into Excel.

Trend analysis for multiple segments on a single dashboard.

Understand Level 1 and Level 2 Root Causes for Promoters and Detractors. Root cause analysis is key to determining what to change in your business to improve your score. These reports show you where to look more deeply.

Loyalty Spectrum Report helps you instantly analyse your client base.

Get a report card for each enterprise customer, showing individual responses and Net Promoter scores by segment.

Use CustomerGauge to show help understand where to find employee promoters and detractors.

Show customer feedback reporting in realtime with digital signage option as a “flight information” screen.

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If you would like a live demonstration of the CustomerGauge software just let us know by booking a free consultation below. 

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Client Testimonials

Hear from clients who have used our services.

Jeff McLean

I know one of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.

John Moss

So, for me, it’s around the continued relationship and drive to improve our client loyalty, and just the sheer knowledge and experience in the Genroe team.

Joanna Thomas

Within days of implementing CustomerGauge we began uncovering our areas of strength and opportunities to improve our services to customers.

Craig Scowen

[Genroe] have provided a sound platform for Wolters Kluwer to develop a world class customer experience program, the project is already delivering results and we fully expect this to continue into the future.

Renee Farnham

Genroe, has added value to our business by truly seeking to understand our needs and providing us with tangible practical solutions – always!

Angela Jones-Blayney

Reports produced by Genroe are of superior quality enabling the business to critically analyse its position to ensure decision making is sound and based on best practice data.

Mark Burgess

The Genroe team helped us develop the strategy, systems and execution to go to market. Genroe are a very professional and supportive partner. The methods, systems and project management practices all work well to keep the project on-track.

David Schekoske

Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with

Russell Evans

A combination of street smarts as well as just an academic understanding of what NPS is all about. Genroe are passionate about it.

Michael Bray

Michael Bray

Genroe’s ability to be hands on with all areas of our business, guide each area of our business through the steps of introducing NPS into our BAU through outstanding communication, was their greatest strength.

Michael McGough

I had a proposal which I needed to present to the CEO of our group, who without speaking with Adam or anyone at Genroe said, “How long did you guys talk this is super detailed, this is exactly what we need, go ahead”.

Bernice McLeod

Every change that we want, or any idea that we have, we can talk to Genroe and they will make it happen or do something to make it happen to the same effect.

Sam Riley

They stay there, they understand the business and then we get the benefit of all of their experience and they are specialist.

Peter Perla

If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.

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