Net Promoter Score Tools

Excel/Google Sheets NPS Calculator using the COUNTIF function – includes a downloadable spreadsheet you can adapt to your own needs.

Transactional Net Promoter Score (NPS), where you ask customers to indicate their willingness to recommend your processes rather than their overall relationship with your organisation,

With the expanding use of Transactional Net Promoter Score by a range of organisations, there is a growing need to collect large volumes of survey

You’ve read about it and convinced senior management that Net Promoter is the way to go. You know you will need a change management process to

Implementing a system that will automate the data collection and reporting elements of a Net Promoter Score (NPS®) process is an important step in integrating