Net Promoter Score Benchmarks

Demonstrating the success of the Net Promoter Score methodology to skeptical senior management can sometimes be difficult.  It is especially so if you are trying to

It comes in many flavours but easily the most common Net Promoter Score question I get asked is: How good is my Net Promoter Score?

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m

Am I tall enough? Am I smart enough? Am I good enough? It’s human nature to be concerned with how you measure up to others.

Anyone that has been reading this blog for more than a couple of weeks knows that the subject of Net Promoter benchmarking gets me fired

It’s almost as primal as the urge to survive. It’s the urge to compare your performance to others and corporate Net Promoter Scores® are not

You’re deep in the process of implementing Net Promoter® and then someone asks the question you’ve been dreading: How much can we expect to improve

In 2010 Satmetrix release some European Net Promoter Scores and I thought it would be interesting to review them versus Australian data of the same