Net Revenue Score is not a new Net Promoter Score®
I’m always open to a debate on the pros and cons of any business approach but it’s better if the person on the other side
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While Net Promoter Score® is very popular and effective, metric, it’s important to examine the alternatives to NPS.
I’m always open to a debate on the pros and cons of any business approach but it’s better if the person on the other side
In the search for the perfect customer feedback metric there is an ongoing arms race. It started with the venerable Customer Satisfaction. Then came the
Is the new iPhone better than the latest Android phone? Ask 10 people and you’ll get 10 different answers — all of them based on
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