Which is Better: Net Promoter Score® or Customer Satisfaction
In the last 20 years, three customer experience metrics have competed to be the one most popular and recognised as predicting customer loyalty: Net Promoter
While Net Promoter Score® is very popular and effective, metric, it’s important to examine the alternatives to NPS.
In the last 20 years, three customer experience metrics have competed to be the one most popular and recognised as predicting customer loyalty: Net Promoter
It is common to confuse rt Scales and Net Promoter Score because one contains the other. In this post we review what they are, how
I’m always open to a debate on the pros and cons of any business approach but it’s better if the person on the other side
In the search for the perfect customer feedback metric there is an ongoing arms race. It started with the venerable Customer Satisfaction. Then came the
Is the new iPhone better than the latest Android phone? Ask 10 people and you’ll get 10 different answers — all of them based on
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