How T-Mobile Uses Net Promoter Score to Succeed
T-Mobile is a great example of a business that has achieved phenomenal success. Here is how they use Net Promoter Score.
Net Promoter was launched in 2003. These NPS best practices are based on our, and other organisations, experience in implementing for many different clients.
T-Mobile is a great example of a business that has achieved phenomenal success. Here is how they use Net Promoter Score.
There is a lot written about Net Promoter score: what it is, how to use it, who uses it, etc, etc. etc. But before you
Implementing a Net Promoter Score process in your organisation can drive powerful business results. Here’s how to do it right the first time.
Net Promoter was launched in 2003 and since then many, many organisations have used the methodology to drive change in their business. With so much time
Nowhere is this more true than your customer relationships. It is at the heart of Net Promoter Score … or any customer feedback program for
We’ve been helping companies use NPS® for more than 15 years. In that time we’ve tried lots of different approaches and seen first hand what
I’m sure you’ve heard of Bill Clinton’s famous, but unofficial, 1992 campaign slogan: “It’s the economy stupid”. His chief of staff wanted to focus everyone
There are six key requirements for successfully implementing Net Promoter that you need to keep in mind as you launch the process. 1. Senior Management
Your customer feedback data collection process is going just fine. You’re collecting lots of interesting results, sending reports to your peers and generally feeling good.
I wrote recently about how engineers in process plants are never happy with the status quo. They are always looking for improvements and tweaks to
Recently, the CFO of one of my customer’s asked “How to we determine the value of Net Promoter Score?” and wanted a “two sentence response”.
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