Net Promoter Score Best Practices

You’ve heard about it, you’ve researched it, and you like what you hear. Properly implementing Net Promoter Score in your organisation will yield very powerful business

Net Promoter was launched in 2003 and since then many, many organisations have used the methodology to drive change in their business. With so much time

Nowhere is this true than your customer relationships. It is at the heart of Net Promoter Score … or any customer feedback program for

We’ve been helping companies use NPS® for than 10 years. In that time we’ve tried lots of different approaches and seen first hand what

I’m sure you’ve heard of Bill Clinton’s famous, but unofficial, 1992 campaign slogan: “It’s the economy stupid”. His chief of staff wanted to focus everyone

There are six key requirements for successfully implementing Net Promoter that you need to keep in mind as you launch the process. 1. Senior Management

Your customer feedback data collection process is going just fine. You’re collecting lots of interesting results, sending reports to your peers and generally feeling good.

I wrote recently about how engineers in process plants are never happy with the status quo. They are always loing for improvements and tweaks to

Recently, the CFO of one of my customer’s asked “How to we determine the value of Net Promoter Score?” and wanted a “two sentence response”.