The 9 Elements Your NPS® Report Must Have [On-Demand Webinar]

Three minutes after your first NPS survey closes, somebody senior will be pounding the desk for a report. The question is what to put in it beyond the score. This on-demand webinar covers small-sample handling, why score-focus backfires, reducing score-begging, and the nine elements every NPS report should include.

By Adam Ramshaw 1 min read

About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations.

The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?

In this webinar, we’ll discuss

Dealing with small sample sizes
Why you shouldn’t focus on score
How to deal with scores that seem wrong.
How to reduce score begging
Exactly what to include in your report
And more.

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