Net Promoter Score® Research: the “for” and “against” list
Over the past few years, I have come across all sorts of research on Net Promoter Score. Some of it positive and some of it
The potential disadvantages and validity of NPS data has been researched and analysed. These posts provide details of that analysis.
Over the past few years, I have come across all sorts of research on Net Promoter Score. Some of it positive and some of it
Over the past couple of weeks, I have seen quite a lot of negative feedback about Net Promoter Score®. This issue seems to not be
The great debate about the prediction ability of Net Promoter Score (NPS®) continues apace. With any change or new idea, there are those that embrace
A while ago, “What’s Wrong With the Net Promoter Score” by Augustine Fou was posted on ClickZ. Sure, Net Promoter Score has it’s critics but I
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