Net Promoter Score® Research: the “for” and “against” list
Over the past few years, I have come across all sorts of research on Net Promoter Score. Some of it positive and some of it
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The potential disadvantages and validity of NPS data has been researched and analysed. These posts provide details of that analysis.
Over the past few years, I have come across all sorts of research on Net Promoter Score. Some of it positive and some of it
Over the past couple of weeks, I have seen quite a lot of negative feedback about Net Promoter Score®. This issue seems to not be
The great debate about the prediction ability of Net Promoter Score (NPS®) continues apace. With any change or new idea, there are those that embrace
A while ago, “What’s Wrong With the Net Promoter Score” by Augustine Fou was posted on ClickZ. Sure, Net Promoter Score has it’s critics but I
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