Customer service is important for every business and I want to make sure that here at Genroe we’re delivering great service. But what is great customer service?
Having owned a business for 15 years I already had some of the answers but I wanted to find out what the experts knew; so I asked them.
I asked people who were either small business experts or customer service experts one simple question to really get to the heart of what they believe is important for customer service:
What’s your personal, number one, customer service must do?
The responses were great. Insightful of course, but also inspirational, challenging and actionable for businesses of all sizes.
Take a look for yourself. [Read more…]