Recently my wife and I spent some very nice time in a Club Med beach resort. These have become one our favourite vacation destinations over the years because the all-inclusive approach and range of activities make them fun and easy.
On returning to Australia I received the now common customer feedback form. As we enjoyed our time and I am a compulsive customer survey taker (it goes with the job) I leapt in.
For a big company they didn’t do so well and you can certainly do better if you don’t make the same mistakes.