Statistical analysis is a big, complex and fascinating area of study.
Okay, okay maybe it’s not fascinating for everyone and I can already hear a few yawns at the back of the room. But the good news is that if you are analyzing customer survey feedback there are just a few key tools that you need to master.
Get those sorted and you’ll be way ahead of your peers and really understand what your feedback is telling you.
So let’s step through some of the big statistical topics needed in customer feedback analysis.