
Customer Feedback Management Meets Quality Systems
In the customer feedback action journey there are several phases of evolution. It starts with simple data collection and ends with customer driven, company-wide, continuous
How to set up and run a customer feedback process in your company
In the customer feedback action journey there are several phases of evolution. It starts with simple data collection and ends with customer driven, company-wide, continuous
The number and range of customer feedback surveys being undertaken by organisations wanting to understand how their customer’s feel about the organisation and its product
Disclaimer: I will preface this post by stating that I am not a lawyer. The information below is my understanding from reading the documents and consulting
Do you ever wonder what separates the organisations that really excel at customer feedback from the ones that fail dismally? What actually separates Zappos, Amazon,
This may come as a surprise but implementing a customer feedback program is not about sending out surveys. It’s not even about collecting data. It’s
When you start out on your transactional customer feedback or Net Promoter program everything looks rosy but there are six issues that you will run
Copyright Genroe (Australia) Pty Ltd | All Rights Reserved. | Privacy Policy | Cookie Policy
Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.