Getting the best from your customer feedback process is not easy but here are a range of best practices that will help you to succeed.
The posts provide a range of best practice approaches to maximise the value from your customer feedback process.
Increasingly, organizations are becoming dissatisfied with running customer satisfaction surveys and turning instead to designing and implementing customer feedback programs. The reason is simple, after
It was a great internal brain storming session to collect questions for your new customer feedback survey. And, over the last few days you’ve wordsmithed
For than 15 years I’ve been working with clients to create and run successful customer feedback and Net Promoter® programs. Over that time we
Net Promoter and customer advocacy are intimately linked. While I don’t to the idea that NPS is a measure of voiced customer advocacy it
Transactional customer feedback is a very effective way of improving business performance. With it you can diagnose problems and processes that are driving customers away
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