Customer Feedback Best Practices

Increasingly, organizations are becoming dissatisfied with running customer satisfaction surveys and turning instead to designing and implementing customer feedback programs. The reason is simple, after

It was a great internal brain storming session to collect questions for your new customer feedback survey. And, over the last few days you’ve wordsmithed

For than 15 years I’ve been working with clients to create and run successful customer feedback and Net Promoter® programs. Over that time we

Net Promoter and customer advocacy are intimately linked. While I don’t to the idea that NPS is a measure of voiced customer advocacy it

Transactional customer feedback is a very effective way of improving business performance. With it you can diagnose problems and processes that are driving customers away

If you’re loing to boost customer satisfaction, one of the most promising places to start is customer service. Unfortunately, it’s also a place where long-term