13 Must Have Win Loss Analysis Interview Questions
Looking to run some win loss analysis interviews but you’re not sure what to ask. Keep reading – here are the only questions you need.
Getting the best from your customer feedback process is not easy but here are a range of best practices that will help you to succeed.
The posts provide a range of best practice approaches to maximise the value from your customer feedback process.
Looking to run some win loss analysis interviews but you’re not sure what to ask. Keep reading – here are the only questions you need.
Losing a big B2B opportunity is more than disappointing – it’s also expensive. Typically the process has taken a long time to complete: maybe even
Increasingly, organizations are becoming dissatisfied with running customer satisfaction surveys and turning instead to designing and implementing customer feedback programs. The reason is simple, after
It was a great internal brain storming session to collect questions for your new customer feedback survey. And, over the last few days you’ve wordsmithed
For more than 15 years I’ve been working with clients to create and run successful customer feedback and Net Promoter® programs. Over that time we
Net Promoter and customer advocacy are intimately linked. While I don’t subscribe to the idea that NPS is a measure of voiced customer advocacy it
Transactional customer feedback is a very effective way of improving business performance. With it you can diagnose problems and processes that are driving customers away
If you’re looking to boost customer satisfaction, one of the most promising places to start is customer service. Unfortunately, it’s also a place where long-term
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