
How to Overcome Customer Feedback Defensiveness in the Executive Suite
Almost everyone who has presented negative customer feedback to a senior management audience has lived this scenario. The presentation starts well, everyone’s happy while you go
Home >> Customer Feedback >> Strategy
Customer feedback, seeks to understand if the existing process is the best one, from a customer perspective.
These posts provided detailed guides and information on the best way to develop your customer feedback strategy.
Almost everyone who has presented negative customer feedback to a senior management audience has lived this scenario. The presentation starts well, everyone’s happy while you go
From the outside loing in Australia and The United States lo very similar. We speak, to all intents and purposes, the same language, we watch
Every day in companies around the world people sit down in meetings and decide today’s the day that they’re going to get serious about collecting customer feedback. Lots of
It’s been a busy six months. You’ve rolled out a best practice transactional customer feedback process using Net Promoter Score® as your KPI of choice.
Unless you’ve been living under a rock for the past few years you’ll know the importance of and explosion in growth of on reviews. In
When you want to understand how customers perceive your business, its products and its services, a customer survey is often the first tool you reach
Sometimes Voice of the Customer (VoC) practitioners frustrate me. In this recent research, customer feedback professionals identified that their biggest barriers to a effective
You’re all fired up to implement a new customer feedback process, secure in the knowledge that it will be the best your company has ever
Recently, a colleague of mine had an interesting conversation with the service ivery manager for a well known IT company. The discussion turned to customer
Mystery shopping has been with us for many years. And recently, a new way to measure the customer experience has become popular: transactional customer surveys.
The on- customer advisory panel is a relatively new feature in the market research business. Often, these panels are created by market research companies dedicated
Copyright Genroe (Australia) Pty Ltd | All Rights Reserved. | Privacy Policy | Cookie Policy
Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.