Customer Feedback Surveys: The 6 TRACER Attributes Your Survey Must Have
It was a great internal brain storming session to collect questions for your new customer feedback survey. And, over the last few days you’ve wordsmithed
It was a great internal brain storming session to collect questions for your new customer feedback survey. And, over the last few days you’ve wordsmithed
Is the new iPhone better than the latest Android phone? Ask 10 people and you’ll get 10 different answers — all of them based on
Staring at a blank sheet of paper trying to write a customer survey is never fun. However, if you break the survey down into logical
There are plenty of bad customer satisfaction surveys and plenty more bad customer satisfaction survey questions but today were looking at the worst mistakes we
Paid Media, Earned Media and Owned media are the three key ways to get marketing messages distributed. We review each of type, their pros and cons.
MQL (Marketing Qualified Lead) is a relatively well-known term in B2B Marketing circles but there is little real world advice on what they are or how to apply to idea in your business. In this post we’ll look at practical approaches to identify and act on your MQLs in a…
Customer surveys and customer survey questions come in many shapes and sizes and it can be confusing which you should use. But help is at hand: there are only three types of customer survey question you will ever need. In this post we’ll examine each question type, how it should be used and provide examples.…
With the expanding use of Transactional Net Promoter Score by a range of organisations, there is a growing need to collect large volumes of survey
How to use customer feedback data to identify customer advocates and activate them to directly drive sales.
As noted in the title, this HubSpot CRM 2018 review is by an actual user – it’s not one of those robo comparisons that are becoming
It comes in many flavours but easily the most common Net Promoter Score question I get asked is: How good is my Net Promoter Score?
For more than 15 years I’ve been working with clients to create and run successful customer feedback and Net Promoter® programs. Over that time we
Unless you’ve been living under a rock for the past few years you’ll know the importance of, and explosion in, online reviews. Lead by Google,
Net Promoter was launched in 2003 and since then many, many organisations have used the methodology to drive change in their business. With so much time
Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m
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