The Complete Guide to Acceptable Survey Response Rates
Focusing on increasing your survey response rate is important but I’m often asked: “what is a minimum acceptable survey response rate for a customer feedback survey: 1%,
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Focusing on increasing your survey response rate is important but I’m often asked: “what is a minimum acceptable survey response rate for a customer feedback survey: 1%,
It’s been a busy six months. You’ve rolled out a best practice transactional customer feedback process using Net Promoter Score® as your KPI of choice.
With the rise and rise of interest in Customer Journey Mapping there has been a commensurate rise in software applications to document, manage and
As noted in the title, this HubSpot CRM 2018 review is by an actual user – it’s not one of those robo comparisons that are becoming
It comes in many flavours but easily the most common Net Promoter Score question I get asked is: How good is my Net Promoter Score?
For than 15 years I’ve been working with clients to create and run successful customer feedback and Net Promoter® programs. Over that time we
Unless you’ve been living under a rock for the past few years you’ll know the importance of and explosion in growth of on reviews. In
Net Promoter was launched in 2003 and since then many, many organisations have used the methodology to drive change in their business. With so much time
Sudo has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m
rs, Leads, MQLs, SQLs, Prospects, Opportunities, Customers: these terms get thrown around in B2B sales and marketing departments the world over but it’s almost like
One may be the loneliest number but, when it comes to Net Promoter, Zero is special than you realise. I’ve been saying for a while
Iron Mountain doubled NPS survey response rates with two simple changes to their survey invite. In doing so they increased internal confidence in their analysis
In the search for the right Sales CRM, there are lots of options. In a recent post, I did a detailed HubSpot CRM review but here
Customer surveys come in many shapes and sizes but customer feedback question mistakes tend to be the same and repeat time and time again. These
While there is no direct to HubSpot integration, there are a couple of tools that do allow you to quickly and easily data
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