Customer Success Manager Roles and Responsibilities
More organisations are employing Customer Success Managers. Learn what CSM’s do, why they are important and the KPIs they use.
More organisations are employing Customer Success Managers. Learn what CSM’s do, why they are important and the KPIs they use.
CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe.
It is common to confuse Likert Scales and Net Promoter Score: we review what they are, how they are similar and how they are different.
Advantages of Net Promoter Score A lot has been written about Net Promoter Score over the years but the advantages of the approach can be
CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe.
There is a lot written about Net Promoter score: what it is, how to use it, who uses it, etc, etc. etc. But before you
Businesses and their staff have plenty of questions about NPS and in this post we answer the most common and perplexing. Read on for all
CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe.
This regularly updated post provides links to the most popular (defined below) books on CX and related areas, along with their authors, ratings and prices.
Looking to run some win loss analysis interviews but you’re not sure what to ask. Keep reading – here are the only questions you need.
Losing a big B2B opportunity is more than disappointing – it’s also expensive. Typically the process has taken a long time to complete: maybe even
CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe.
In just three years Zip Water UK dramatically lifted their NPS from +2 to +73 by driving customer experience culture and relentlessly finding and correcting
CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe.
CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe.
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