Fixing Customer Pain Points Using Customer Journey Maps
This posts examines what a customer pain point is and how to use your customer journey map to identify and eliminate them.
This posts examines what a customer pain point is and how to use your customer journey map to identify and eliminate them.
Demystifying the process of running a customer journey mapping workshop and providing a step by step process for success.
Customer journey mapping can be extremely beneficial but there are also some potential disadvantages that should be considered.
B2B customer journey guide covering the basics of customer journey mapping to advanced topics including running the journey mapping workshop.
This case study outlines the 5 steps Financial Services player AccessPay used to increase their NPS from 15 to 50 in just two years.
Real world data from companies that show how much and how quickly they were able to improve their Net Promoter Score
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What is Customer Lifetime Value (CLV), why it’s important and how to calculate it for a range of customer relationship types.
T-Mobile is a great example of a business that has achieved phenomenal success. Here is how they use Net Promoter Score.
Covering launching and running a VoC program; including the 5 Steps to launch it, the best VoC metrics to use and overall best practices.
7 steps successful organisations use to ensure their NPS program drives incremental revenue and profit for the business.
More organisations are employing Customer Success Managers. Learn what CSM’s do, why they are important and the KPIs they use.
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It is common to confuse Likert Scales and Net Promoter Score: we review what they are, how they are similar and how they are different.
Advantages of Net Promoter Score A lot has been written about Net Promoter Score over the years but the advantages of the approach can be
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