Customer Service

12 Customer Service Insights from the Pros

Twenty years running a business will teach you a fair bit about customer service, but it's not everything. So we asked twelve small-business owners and customer service experts a single question: what's your personal, number-one customer service must-do? The answers are sharper, weirder and more actionable than the textbooks.

By Adam Ramshaw 3 min read
Sharing customer feedback transparently, illustration for 12 Customer Service Insights from the Pros

Customer service is important for every business and I want to make sure that here at Genroe we’re delivering great service. But what is great customer service?

Having owned a business for 20 years I already had some of the answers but I wanted to find out what the experts knew; so I asked them.

I asked people who were either small business experts or customer service experts one simple question to really get to the heart of what they believe is important for customer service:

What’s your personal, number one, customer service must do?

The responses were great. Insightful of course, but also inspirational, challenging and actionable for businesses of all sizes.

Take a look for yourself.

Aside: Our research agrees with this. Do what you say you will do is often in the top 3 most important business attributes.

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