The 9 Elements Your NPS® Report Must Have [On-Demand Webinar]
Dealing with small sample sizes, Why you shouldn’t focus on score, How to deal with scores that seem wrong, How to reduce score begging and more…
Dealing with small sample sizes, Why you shouldn’t focus on score, How to deal with scores that seem wrong, How to reduce score begging and more…
How to design your survey analysis plan, generating simple statistics, testing response rates to ensure you have enough responses, and more ….
The only 3 levers you can use to increase profit, How to prepare to hear feedback, the 4 elements your survey must never have and more…
You’ve spent weeks working through the numbers to unpick what customers are saying. After checking through the data and analysing a range of root causes,
Dive into our 30-minute webinar to learn how the 5 Whys Approach can transform customer feedback into actionable plans for enhancing customer experience.
Uncover how Manheim leveraged NPS data to launch 110 business improvement projects in 18 months, paving the way for growth in our insightful webinar.
Empirical evidence showcasing the impact of enhanced customer experience on retention rate and revenue, as shared by Wolters Kluwer Asia Pacific.
Explore the transformative power of AI chatbots in B2B settings. Discover practical use cases, benefits, and how to integrate them for enhanced customer experience. Dive in now!
Qualitative Analysis and Quantitative Analysis are effective tools. This post reviews where to use each approach for the best results.
Discover how FleetPartners, revolutionises its CX approach with a CX Forum, closing the loop and the innovative use of CustomerGauge.
Discover how CyberCX transformed their customer experience, boosting NPS and amplifying business growth with a comprehensive CX program.
In terms of “best practice” should NPS be calculated based on the date a survey was sent or the date of the response — it depends.
Effective and easy to copy marketing automation use cases you can deploy to boost leads and sales.
Technical blogging made simplified. How to get the right keywords, write with great structure, in language that’s easy to understand and ranks.
Creating an effective customer experience measurement framework is essential. We review the right CX metrics to use in your business.
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