The Complete Guide to Acceptable Survey Response Rates
Discover what variables are important in your response rate and use that information to calculate the acceptable survey response rate.
Discover what variables are important in your response rate and use that information to calculate the acceptable survey response rate.
How to write a customer satisfaction survey email template for your NPS or customer satisfaction survey and generate great response rates.
Get the complete guide to designing a successful Net Promoter Score Survey that will help you build a best practice survey the first time.
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
Make sure your customer feedback program is up-to-date. Follow these 5 steps to make sure you get the most out of your program.
Get the most out of your call centre project with these essential steps to documentation success. Start today!
After spending 15 minutes on the phone to my bank the nice lady asks me if I would hold on after she hangs up to
Unlock the power of call centre reporting and analysis to improve your marketing. 80% of businesses can benefit from better Call Centre Reports.
Biased questions are a common problem in surveys and this post outlines what they are, how to identify them and how to fix them.
These great B2B marketing blogs provide actionable and results-driven tactics and strategies – most marketers will learn from them.
Using Double Barrelled Questions are a common mistake among survey designers and this post outlines what they are, how to identify them and how to fix them.
The Customer Retention Rate formula, what goes into it and download a free Customer Retention Rate calculator.
When you decide to get serious about understanding what your customers think, these are the best small business customer feedback tools.
HubSpot CRM and Zoho CRM are both good products. But at the free level HubSpot CRM has the edge over Zoho in a few key areas.
To turn prospects into customers, you need a customer journey marketing strategy. Here are the 3 stages of the journey and how to be successful.
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