LinkedIn vs Facebook: Which is Best for Business Marketing?
Covering the different B2B marketing social media Use Cases for Facebook and LinkedIn and which platform is best for each application.
Covering the different B2B marketing social media Use Cases for Facebook and LinkedIn and which platform is best for each application.
In this post I provide a practical approach to setting Net Promoter targets for your organisation and staff.
The phases of customer feedback program failure are similar for most organisations. Let’s track through what happens.
Breaking down the best way to create a scalable B2B lead generation process using LinkedIn. Includes two real case studies.
Unlock the power of customer feedback analysis! Learn the best methods and tools to drive growth and success.
When you want to understand how customers perceive your business, its products and its services, customer surveys have benefits that can be hard to match
Unlock the secrets of CX success! Master the art and science of measuring customer experience in this game-changing guide.
Unlock the power of customer loyalty with this ultimate guide to choosing the right NPS software for your business – whatever it’s size.
Transform healthcare with NPS insights: Engage patients, optimize care, and boost loyalty. Your guide to patient-centric excellence.
How to segment NPS feedback for more granular insights, including by customer demographics, behaviour, and purchase history.
Optimise the use of the best social media platforms for B2B marketing with accurate content criteria, dimensions and the right kinds of ads.
NPS Case studies and demonstrated links to business value (revenue, profit, cost, customer retention) for a wide of businesses including B2B and B2C.
“Discover why AI-driven chat tools are making FAQs obsolete and transforming customer service for the better. Embrace the future of support now!
Dealing with small sample sizes, Why you shouldn’t focus on score, How to deal with scores that seem wrong, How to reduce score begging and more…
How to design your survey analysis plan, generating simple statistics, testing response rates to ensure you have enough responses, and more ….
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