NPS Segmentation Analysis
How to segment NPS feedback for more granular insights, including by customer demographics, behaviour, and purchase history.
How to segment NPS feedback for more granular insights, including by customer demographics, behaviour, and purchase history.
Optimise the use of the best social media platforms for B2B marketing with accurate content criteria, dimensions and the right kinds of ads.
NPS Case studies and demonstrated links to business value (revenue, profit, cost, customer retention) for a wide of businesses including B2B and B2C.
“Discover why AI-driven chat tools are making FAQs obsolete and transforming customer service for the better. Embrace the future of support now!
Dealing with small sample sizes, Why you shouldn’t focus on score, How to deal with scores that seem wrong, How to reduce score begging and more…
How to design your survey analysis plan, generating simple statistics, testing response rates to ensure you have enough responses, and more ….
The only 3 levers you can use to increase profit, How to prepare to hear feedback, the 4 elements your survey must never have and more…
You’ve spent weeks working through the numbers to unpick what customers are saying. After checking through the data and analysing a range of root causes,
Dive into our 30-minute webinar to learn how the 5 Whys Approach can transform customer feedback into actionable plans for enhancing customer experience.
Uncover how Manheim leveraged NPS data to launch 110 business improvement projects in 18 months, paving the way for growth in our insightful webinar.
Empirical evidence showcasing the impact of enhanced customer experience on retention rate and revenue, as shared by Wolters Kluwer Asia Pacific.
Explore the transformative power of AI chatbots in B2B settings. Discover practical use cases, benefits, and how to integrate them for enhanced customer experience. Dive in now!
Qualitative Analysis and Quantitative Analysis are effective tools. This post reviews where to use each approach for the best results.
Discover how FleetPartners, revolutionises its CX approach with a CX Forum, closing the loop and the innovative use of CustomerGauge.
Discover how CyberCX transformed their customer experience, boosting NPS and amplifying business growth with a comprehensive CX program.
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