The 5 Stage Retail Customer Journey
The 5 Stages in the Retail Customer Journey – what they are, how to measure and use them.
The 5 Stages in the Retail Customer Journey – what they are, how to measure and use them.
This regularly updated post provides links to the most popular Customer Experience (CX) podcasts along with their focus, key presenters and durations.
Small business and customer service experts answer the question: “What’s your personal, number one, customer service must do?”
This posts examines what a customer pain point is and how to use your customer journey map to identify and eliminate them.
Demystifying the process of running a customer journey mapping workshop and providing a step by step process for success.
Customer journey mapping can be extremely beneficial but there are also some potential disadvantages that should be considered.
What are Customer Journey Maps, User Journey Maps, User Flows and Buyer Journeys, where and how you should use different customer journey maps.
B2B customer journey guide covering the basics of customer journey mapping to advanced topics including running the journey mapping workshop.
This case study outlines the 5 steps Financial Services player AccessPay used to increase their NPS from 15 to 50 in just two years.
Real world data from companies that show how much and how quickly they were able to improve their Net Promoter Score
CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe.
What is Customer Lifetime Value (CLV), why it’s important and how to calculate it for a range of customer relationship types.
T-Mobile is a great example of a business that has achieved phenomenal success. Here is how they use Net Promoter Score.
Covering launching and running a VoC program; including the 5 Steps to launch it, the best VoC metrics to use and overall best practices.
7 steps successful organisations use to ensure their NPS program drives incremental revenue and profit for the business.
Copyright Genroe (Australia) Pty Ltd | All Rights Reserved. | Privacy Policy | Cookie Policy
Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.