Customer Churn Prediction For B2B and B2C Industries
Examining customer churn prediction: what it is, why it’s important and how to go about it for both B2B and B2C companies
Examining customer churn prediction: what it is, why it’s important and how to go about it for both B2B and B2C companies
Boost customer loyalty: combine Kano Model Analysis and NPS to create a differentiated customer experience & drive business success.
Net Promoter Score research in one place. This list is targeted at primary research that adds to the body of knowledge of the efficacy of NPS
Learn how to implement effective customer feedback governance in your organisation. Discover why it matters and how to do it right.
We examine everything you need to know to maximise the response rate for your next customer survey.
Discover what variables are important in your response rate and use that information to calculate the acceptable survey response rate.
How to write a customer satisfaction survey email template for your NPS or customer satisfaction survey and generate great response rates.
Get the complete guide to designing a successful Net Promoter Score Survey that will help you build a best practice survey the first time.
Make sure your customer feedback program is up-to-date. Follow these 5 steps to make sure you get the most out of your program.
Get the most out of your call centre project with these essential steps to documentation success. Start today!
After spending 15 minutes on the phone to my bank the nice lady asks me if I would hold on after she hangs up to
Unlock the power of call centre reporting and analysis to improve your marketing. 80% of businesses can benefit from better Call Centre Reports.
Biased questions are a common problem in surveys and this post outlines what they are, how to identify them and how to fix them.
These great B2B marketing blogs provide actionable and results-driven tactics and strategies – most marketers will learn from them.
Using Double Barrelled Questions are a common mistake among survey designers and this post outlines what they are, how to identify them and how to fix them.
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