CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe.
What is Customer Lifetime Value (CLV), why it’s important and how to calculate it for a range of customer relationship types.
T-Mobile is a great example of a business that has achieved phenomenal success. Here is how they use Net Promoter Score.
When you decide to get serious about understanding what your customers think, these are the best small business customer feedback tools.
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
Covering launching and running a VoC program; including the 5 Steps to launch it, the best VoC metrics to use and overall best practices.
7 steps successful organisations use to ensure their NPS program drives incremental revenue and profit for the business.
More organisations are employing Customer Success Managers. Learn what CSM’s do, why they are important and the KPIs they use.
CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe.
Creating an effective customer experience measurement framework is essential. We review the right CX metrics to use in your business.
This regularly updated post provides links to the most popular Customer Experience (CX) podcasts along with their focus, key presenters and durations.
It is common to confuse Likert Scales and Net Promoter Score: we review what they are, how they are similar and how they are different.
Advantages of Net Promoter Score A lot has been written about Net Promoter Score over the years but the advantages of the approach can be
CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe.
Demonstrating the success of the Net Promoter Score methodology to skeptical senior management can sometimes be difficult. It is especially so if you are trying to
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