CX Tribe: 2 March 2021
I’m always loing for good CX case studies, statistics, events and best practices. If you come across any please drop me a link and let
I’m always loing for good CX case studies, statistics, events and best practices. If you come across any please drop me a link and let
CX Tribe: the best Customer Experience insights, case studies and statistics from across the web. Human curated. ivered weekly. [Research] B2B Customer Retention Strategies that Work
Customer retention is an important driver of overall business value. It’s quite simple: the fewer customers you lose the faster you grow. For B2C, i.e.
Sometimes I chat to people who have tried Net Promoter but found it didn’t iver the business value they were hoping for, so they ditched the
Before a customer can complete your meticulously developed customer feedback survey, they need to open the e invitation. You have precious few seconds to prevent
Your boss walks in with a chart of the last 12 months of transactional Net Promoter survey results and she’s not happy! The score went
No business can afford to ignore social media as part of its marketing . But, unless you are a global multinational, it is also impossible
Assuming you have decided that running a customer feedback survey is a good idea, the next question is: when should you send the survey to your
If you’ve ever been super excited about a new technical blog post that you’ve poured hours of time and research into, but then been disheartened
The term Employee Net Promoter Score® or eNPS is seen increasingly often in company reports, but what is it and should you use it? Since
Customer surveys not completed are like bird songs never heard or paintings never seen: so much effort but if no-one responds it’s all for nothing.
If you’re like most of the people who measure the marketing ROI on campaigns or other business initiatives, you’re probably focusing on the wrong thing:
Interactive marketing is a relatively new feature on the marketing and customer management landscape. It is only with the relatively recent advances in software tools
B2B Marketing Automation can be a very effective way to reduce human error, increase efficiency and remove expense from your marketing process. It can also
While there are literally hundreds, and maybe even thousands, of B2B marketing KPIs that you can track, there are only five that you need to
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