Customer Journey Mapping Software Review
With the rise and rise of interest in Customer Journey Mapping there has been a commensurate rise in software applications to document, manage and
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With the rise and rise of interest in Customer Journey Mapping there has been a commensurate rise in software applications to document, manage and
On this page we have collected a range of material from the Genroe website focused on small business customer feedback that is relevant to hair
Every business, and I mean every business, needs to collect and use customer feedback. For a number of reasons small businesses mistakenly think they don’t
Your boss walks in with a chart of the last 12 months of transactional Net Promoter survey results and he’s not happy! The score went
I’ve specialised in lead generation for 25 years now. Sometimes as a front account manager. Sometimes as a business owner. And, you know, I
The HubSpot Sales CRM has loads of great features, but putting them together to really rev up your productivity isn’t always obvious. In this post,
I am often asked, What is the best way to develop and implement strategies to increase customer value? From a customer perspective, there are only
In this post we will make ourselves a simple but effective Net Promoter Score calculator in Excel and Google Sheets using the COUNTIF function. Before
Getting high response rates for your customer feedback survey starts with creating an effective customer feedback survey invitation. You need an initiation needs to make
We performed some Net Promoter Score comment coding work for a successful Australian health fund called nib health insurance. At the time nib had recently de-mutualised
No business can afford to ignore social media as part of its marketing . But, unless you are a global multinational, it is also impossible
Customer surveys not completed are like bird songs never heard or paintings never seen: so much effort but if no-one responds it’s all for nothing.
I’m always open to a debate on the pros and cons of any business approach but it’s better if the person on the other side
In the search for the perfect customer feedback metric there is an ongoing arms race. It started with the venerable Customer Satisfaction. Then came the
Increasingly, organizations are becoming dissatisfied with running customer satisfaction surveys and turning instead to designing and implementing customer feedback programs. The reason is simple, after
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