
Social Media Statistics for Australia (Updated January 2023)
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
Make sure your customer feedback program is up-to-date. Follow these 5 steps to make sure you get the most out of your program.
Get the most out of your call centre project with these essential steps to documentation success. Start today!
After spending 15 minutes on the phone to my bank the nice lady asks me if I would hold on after she hangs up to
Unlock the power of call centre reporting and analysis to improve your marketing. 80% of businesses can benefit from better Call Centre Reports.
Biased questions are a common problem in surveys and this post outlines what they are, how to identify them and how to fix them.
These great B2B marketing blogs provide actionable and results-driven tactics and strategies – most marketers will learn from them.
Covering the different B2B marketing social media Use Cases for Facebook and LinkedIn and which platform is best for each application.
NPS Case studies and demonstrated links to business value (revenue, profit, cost, customer retention) for a wide of businesses including B2B and B2C.
Using Double Barrelled Questions are a common mistake among survey designers and this post outlines what they are, how to identify them and how to fix them.
The Customer Retention Rate formula, what goes into it and download a free Customer Retention Rate calculator.
When you decide to get serious about understanding what your customers think, these are the best small business customer feedback tools.
HubSpot CRM and Zoho CRM are both good products. But at the free level HubSpot CRM has the edge over Zoho in a few key areas.
Comparison and review of the customer journey map software tools you can use to document and manage your customer journey
To turn prospects into customers, you need a customer journey marketing strategy. Here are the 3 stages of the journey and how to be successful.
Copyright Genroe (Australia) Pty Ltd | All Rights Reserved. | Privacy Policy | Cookie Policy
Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.