Customer Journey Mapping Software Review
Comparison and review of the customer journey map software tools you can use to document and manage your customer journey
Comparison and review of the customer journey map software tools you can use to document and manage your customer journey
Customer journey mapping can be extremely beneficial but there are also some potential disadvantages that should be considered.
What are Customer Journey Maps, User Journey Maps, User Flows and Buyer Journeys, where and how you should use different customer journey maps.
B2B customer journey guide covering the basics of customer journey mapping to advanced topics including running the journey mapping workshop.
NPS Case studies and demonstrated links to business value (revenue, profit, cost, customer retention) for a wide of businesses including B2B and B2C.
This case study outlines the 5 steps Financial Services player AccessPay used to increase their NPS from 15 to 50 in just two years.
Real world data from companies that show how much and how quickly they were able to improve their Net Promoter Score
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
Net Promoter Score research in one place. This list is targeted at primary research that adds to the body of knowledge of the efficacy of NPS
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What is Customer Lifetime Value (CLV), why it’s important and how to calculate it for a range of customer relationship types.
T-Mobile is a great example of a business that has achieved phenomenal success. Here is how they use Net Promoter Score.
When you decide to get serious about understanding what your customers think, these are the best small business customer feedback tools.
Covering launching and running a VoC program; including the 5 Steps to launch it, the best VoC metrics to use and overall best practices.
7 steps successful organisations use to ensure their NPS program drives incremental revenue and profit for the business.
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