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Account Experience Demo We’ll show you how to tie your B2B experience data directly to revenue and grow faster. Monitor & predict churn to drive
The best ways to develop strategies to increase customer value: these are the only three strategies that impact customer value.
Excel/Google Sheets NPS Calculator using the COUNTIF function – includes a downloadable spreadsheet you can adapt to your own needs.
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I’m always open to a debate on the pros and cons of any business approach but it’s better if the person on the other side
In the search for the perfect customer feedback metric there is an ongoing arms race. It started with the venerable Customer Satisfaction. Then came the
These days, many of my clients (and in fact businesses in general) are aware of the relevance and benefits of retaining their current customers. After
One August morning in 2015, HSBC workers arrived on a seemingly normal Friday; but normal it was not. Soon the phones started ringing: “None of
Why is a very powerful word. One of the most popular Ted talks of all time, over 19 million views, asks you to start not
In the customer feedback action journey there are several phases of evolution. It starts with simple data collection and ends with customer driven, company-wide, continuous
The number and range of customer feedback surveys being undertaken by organisations wanting to understand how their customer’s feel about the organisation and its product
Almost everyone who has presented negative customer feedback to a senior management audience has lived this scenario. The presentation starts well, everyone’s happy while you go
From the outside looking in Australia and The United States look very similar. We speak, to all intents and purposes, the same language, we watch
Disclaimer: I will preface this post by stating that I am not a lawyer. The information below is my understanding from reading the documents and consulting
When rolling out a transactional customer feedback process such as Net Promoter you need a corporate governance process that will deliver success. Best practice experience suggest two
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