5 Best Practices for Effective Customer Feedback Programs
Make sure your customer feedback program is up-to-date. Follow these 5 steps to make sure you get the most out of your program.
Make sure your customer feedback program is up-to-date. Follow these 5 steps to make sure you get the most out of your program.
Get the most out of your call centre project with these essential steps to documentation success. Start today!
After spending 15 minutes on the phone to my bank the nice lady asks me if I would hold on after she hangs up to
Unlock the power of call centre reporting and analysis to improve your marketing. 80% of businesses can benefit from better Call Centre Reports.
The Customer Retention Rate formula, what goes into it and download a free Customer Retention Rate calculator.
When you decide to get serious about understanding what your customers think, these are the best small business customer feedback tools.
How many times have you been in a situation where the use of Call Centre jargon has left you a little confused and intimidated? Here
This regularly updated post provides links to the most popular Customer Experience (CX) podcasts along with their focus, key presenters and durations.
Small business and customer service experts answer the question: “What’s your personal, number one, customer service must do?”
What are Customer Journey Maps, User Journey Maps, User Flows and Buyer Journeys, where and how you should use different customer journey maps.
Real world data from companies that show how much and how quickly they were able to improve their Net Promoter Score
It is common to confuse Likert Scales and Net Promoter Score: we review what they are, how they are similar and how they are different.
In the last 20 years, three customer experience metrics have competed to be the one most popular and recognised as predicting customer loyalty: Net Promoter
You’ve spent weeks framing the course, writing the course notes, building PowerPoint slides, booking just the right venue. Now the course is over you want
Implementing a Net Promoter Score process in your organisation can drive powerful business results. Here’s how to do it right the first time.
Copyright Genroe (Australia) Pty Ltd | All Rights Reserved. | Privacy Policy | Cookie Policy
Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.