Net Promoter Score: A Comprehensive Introduction and Resource List

How to Set Net Promoter Score® Targets For Your Staff and Company

In this post I provide a practical approach to setting Net Promoter targets for your organisation and staff.

Unlock the power of customer loyalty with this ultimate guide to choosing the right NPS software for your business – whatever it’s size.

Transform healthcare with NPS insights: Engage patients, optimize care, and boost loyalty. Your guide to patient-centric excellence.

How to segment NPS feedback for more granular insights, including by customer demographics, behaviour, and purchase history.

NPS Case studies and demonstrated links to business value (revenue, profit, cost, customer retention) for a wide of businesses including B2B and B2C.

Dealing with small sample sizes, Why you shouldn’t focus on score, How to deal with scores that seem wrong, How to reduce score begging and more…

Uncover how Manheim leveraged NPS data to launch 110 business improvement projects in 18 months, paving the way for growth in our insightful webinar.

Empirical evidence showcasing the impact of enhanced customer experience on retention rate and revenue, as shared by Wolters Kluwer Asia Pacific.

Creating an effective customer experience measurement framework is essential. We review the right CX metrics to use in your business.

Boost customer loyalty: combine Kano Model Analysis and NPS to create a differentiated customer experience & drive business success.

Net Promoter Score research in one place. This list is targeted at primary research that adds to the body of knowledge of the efficacy of NPS

Get the complete guide to designing a successful Net Promoter Score Survey that will help you build a best practice survey the first time.

This case study outlines the 5 steps Financial Services player AccessPay used to increase their NPS from 15 to 50 in just two years.

Real world data from companies that show how much and how quickly they were able to improve their Net Promoter Score

T-Mobile is a great example of a business that has achieved phenomenal success. Here is how they use Net Promoter Score.