Book the date and get ready for the first CustomerGauge User Group here in Australia. The idea for an Australian User Group was suggested by one of the local customers and supported by the other users so Genroe is making it happen.
The day will focus on CustomerGauge (an end to end, integrated, Net Promoter Score® data collection, reporting, analysis and action system) but we will also share insights on how to drive the most value from the Net Promoter Score process in general. There are no competitive overlaps, yet, in the Australian CustomerGauge user community so there should be little impediment to the sharing of good ideas between companies.
This packed one day program will include:
- Company Introductions and Lessons: Each company attending will provide a quick introduction to themselves, how they are using CustomerGauge and best practices that they have uncovered that may be of value to the other attendees.
- Questions From the Floor: Designed as a time to ask questions and seek answers from those in the room about CustomerGauge or NPS in general. The goal here is to share insights amongst the group and learn from the other practioners in the room. Get your questions in early.
- Recent New Features: A review of recently added CustomerGauge features that not everyone may know about.
- Directness Presentation and CustomerGauge Roadmap: Adam Dorrell (CEO of Directness, the company that makes CustomerGauge) has agreed to get up in the early hours of the morning and provide a live presentation on the latest information about CustomerGauge.
Date and Time
Thursday 15 March: 10am to 4pm.
Who is Invited
Everyone from Australian CustomerGauge customers. The day will probably be most useful for those that use CustomerGauge directly, manage people who use it or are involved in the NPS process.