Customer Feedback for Hair and Beauty Salons

On this page we have collected a range of material from the Genroe website focused on small business customer feedback that is relevant to hair and beauty salon businesses.
The page is split into sections based on the different elements of the feedback process.

Introduction

Before you put pen to paper in designing your survey you need to get some background in the customer feedback process. While it looks straightforward there are some elements of customer feedback that are not obvious.

Writing the survey

Now that you have the background to the its time to start writing your survey. These posts will provide some insights into what you should ask and how you should frame your questions for to get the maximum value for the process.

Background

What should you ask about

How to write the questions

Publishing the Survey

Now you have written your survey you need to publish it. In this video we show you how to publish your survey using Google Survey, at no charge.

How to Create a Google Survey [Video]

Analysing the survey

Having collected the data you need to perform some analysis to so that you know what to do to improve customer loyalty.

Acting on the Survey

Close the customer feedback loop but don’t be a Blocker

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How to implement an effective customer feedback system whitepaper

You can download our free How to implement an effective customer feedback system whitepaper. It has been designed to provide even more details and some homework that will help you in developing and delivering your customer feedback process.

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