Customer Service

Customer service is important for every business and I want to make sure that here at Genroe we’re ivering great service. But what is great customer

We’ve all heard the stories of famously customer focused organisations where staff have gone wildly above and beyond customer expectations to create raving fans. At

We all hear about the bad customer service experiences that our friends have had but for once I wanted to relate a good story and

It’s not surprising that using a customer’s name during a transaction is good. But what may surprise you is that it’s worth 9% points of

In a world where customers control the relationship, if you want to continue to have a relationship, you need to provide something of value to

It is clear that leading brands are using and other social media channels to iver reactive service to their customers. Probably the best known

ivering good customer service has gone from a “nice to have” to a “core iverable” in the past 10 years.  Making sure that your organisation