A comprehensive introduction to this widely used customer feedback metric and how you can use it to drive improvements in your business.
In-depth guides covering:
- Statistical analysis
- survey Design
- Implementation
- Response rates
- and much more
The ultimate resource list for B2B companies looking to attract and manage sales leads.
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How to Set Net Promoter Score® Targets For Your Staff and Company
In this post I provide a practical approach to setting Net Promoter targets for your organisation and staff.
The 5 Phases of Customer Feedback Failure
The phases of customer feedback program failure are similar for most organisations. Let’s track through what happens.
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2024’s Best Customer Journey Mapping Tools
Comparison and review of the customer journey map software tools you can use to document and manage your customer journey