80% of Customer Loyalty is Driven by These 3 Service Attributes
We are sharing the three service attributes that consistently drive 80% (or more) of customer loyalty across a range of businesses.
We are sharing the three service attributes that consistently drive 80% (or more) of customer loyalty across a range of businesses.
Comparison and review of the customer journey map software tools you can use to document and manage your customer journey
Unlock the secrets of CX success! Master the art and science of measuring customer experience in this game-changing guide.
“Discover why AI-driven chat tools are making FAQs obsolete and transforming customer service for the better. Embrace the future of support now!
Explore the transformative power of AI chatbots in B2B settings. Discover practical use cases, benefits, and how to integrate them for enhanced customer experience. Dive in now!
Discover common customer pain points and learn effective strategies to address them. Dive into our latest post to enhance your customer experience now!
Discover how FleetPartners, revolutionises its CX approach with a CX Forum, closing the loop and the innovative use of CustomerGauge.
Generative AI is transforming customer success, but how can businesses ensure it’s used ethically?
Examining customer churn prediction: what it is, why it’s important and how to go about it for both B2B and B2C companies
Get the most out of your call centre project with these essential steps to documentation success. Start today!
Unlock the power of call centre reporting and analysis to improve your marketing. 80% of businesses can benefit from better Call Centre Reports.
The Customer Retention Rate formula, what goes into it and download a free Customer Retention Rate calculator.
To turn prospects into customers, you need a customer journey marketing strategy. Here are the 3 stages of the journey and how to be successful.
The 5 Stages in the Retail Customer Journey – what they are, how to measure and use them.
This regularly updated post provides links to the most popular Customer Experience (CX) podcasts along with their focus, key presenters and durations.
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