The Top Customer Experience Podcasts (Updated April ’21)

For a relatively niche industry segment, Customer Experience has a rich variety of regular podcasts to which you can subscribe.

This regularly updated post provides links to the most popular (defined below) CX podcasts along with their focus, key presenters and durations.

It is, in practice, difficult to determine as a third party how many subscribers each podcast has. So, as a proxy, I am using the number of ratings (as at time of this post) each has received on their Apple Podcast listing. The list is ordered by that number.

To be featured on this list the podcast must be in active, regular production. Podcasts which appear to have ceased production or are only published occasionally have been excluded.

The Modern Customer (Subscribe)

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.

  • Host: Blake Morgan
  • Number of Apple Ratings: 68
  • Episode Length: ~30mins
  • New Ep: Weekly

Amazing Business Radio‬ (Subscribe)

Interviews of leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.

  • Host: Shep Hyken
  • Number of Apple Ratings: 59
  • Episode Length: ~30mins
  • New Ep: Weekly

Experience This‪!‬ (Subscribe)

Inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more.

  • Host: Joey Coleman and Dan Gingiss
  • Number of Apple Ratings: 41
  • Episode Length: ~40mins
  • New Ep: Weekly

The Chief Customer Officer Human Duct Tape Sho‪w‬ (Subscribe)

Learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others.

  • Host: Jeanne Bliss
  • Number of Apple Ratings: 40
  • Episode Length: 45+mins
  • New Ep: Weekly

The Intuitive Customer‬ (Subscribe)

Discusses how you can improve your Customer Experience and gain growth by understanding your Customer’s behaviour.

  • Host: Colin Shaw (Beyond Philosophy LLC)
  • Number of Apple Ratings: 37
  • Episode Length: ~30mins
  • New Ep: Weekly

Crack the Customer Cod‪e‬‬ (Subscribe)

Dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences.

  • Host: Jeannie Walters / Adam Toporek
  • Number of Apple Ratings: 33
  • Episode Length: <30mins
  • New Ep: Weekly

The CX Cast‬ (Subscribe)

Research-based guidance on how to manage customer experience (CX) at any organization

  • Host: Forrester
  • Number of Apple Ratings: 27
  • Episode Length: <30mins
  • New Ep: Weekly

Navigating the Customer Experience‬ (Subscribe)

Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with.

  • Host: Yanique Grant
  • Number of Apple Ratings: 24
  • Episode Length: ~30mins
  • New Ep: Weekly

The CX Leader Podcast‬ (Subscribe)

Insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them.

  • Host: Steve Walker
  • Number of Apple Ratings: 22
  • Episode Length: ~30mins
  • New Ep: Weekly

Be Customer Led (Subscribe)

Explores the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers.

  • Host: Bill Staikos
  • Number of Apple Ratings: 11
  • Episode Length: varies: 30-60mins
  • New Ep: ~Weekly

The Account Experience Podcast‬ (Subscribe)

Ian Luck and co-hosts dissect how some of the world’s top brands are leveraging exceptional B2B Account Experiences to create passionate advocates and drive significant revenue growth.

  • Host: Ian Luck
  • Number of Apple Ratings: 2
  • Episode Length: ~30mins
  • New Ep: ~Weekly

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