Genroe Net Promoter Score consultants have helped dozens of organisations to set up and run this business changing approach.
We have a wealth of best practice experience and tools and team these skills with a range of tested and proven roll-out methodologies to maximise success.
See our extensive collection of Net Promoter® articles and best practice posts or specific services below.
Best Practice Net Promoter Score Implementation process
A proven process that lowers risk and time to value creation
Implementation is not just adding a NPS® question to your existing survey.
Genroe has developed and fine tuned our Best Practice Net Promoter Score Implementation process with dozens of large and small, B2B and B2C organisations.
The process includes a program steps and workshops to deliver not just a new measurement but also the change management needed to make NPS a success.
CustomerGauge: Your NPS Management Platform
Sending out a one shot NPS survey is easy but to create an on-going data collection and analysis process requires the right tools.
Genroe is a value added reseller of CustomerGauge, a best of breed Net Promoter Score management platform.
High Value Business to Business (B2B) Net Promoter
Often in a business to business context the depth and complexity of the customer relationship requires more than an email survey.
The Genroe High Value B2B Customer Feedback Process incorporates Net Promoter approaches in a multi-layered approach that includes face to face and telephone surveys.
Net Promoter Benchmark Services
We are often asked “what is a good NPS Score for my industry” or if we have any NPS benchmarks for “industry X” that we can use.
So we also offer a range of company Net Promoter Score benchmarking services for our clients.
Root Cause Analysis and Action Training
Turning customer feedback into action is difficult.
Sure some responses are easy to fix but once they are done, it gets hard.
By taking just the critical tools, and coaching your team in their use, you can be making dramatic improvements in your business in just 3 weeks.
The secret is to focus on root cause analysis and action planning so you can start improving your business quickly.