Net Promoter Score® Services

Since 2004 we have been helping our clients implement NPS in their organisations and we have a wealth of best practice experience and tools.

See our extensive collection of Net Promoter articles and best practice posts or specific services below.

Net Promoter Changes Ahead

Best Practice Net Promoter Score Implementation process

Implementing is not as easy as adding a NPS survey to your business. Genroe has developed and refined the Best Practice Net Promoter Score Implementation process with a range of large and small, B2B and B2C organisations.

The comprehensive implementation process includes a series of planned program steps and workshops to deliver not just a new measurement but also the change management needed to make NPS a success.

Read more about the Genroe Best Process Net Promoter Score Implementation process

CustomerGauge: Software To Collect, Report and Analyse Data

Sending out a one shot NPS survey is easy but to create an on-going data collection and analysis process requires the right tools.

Genroe is a value added reseller of CustomerGauge, a best of breed Net Promoter Score data collection, reporting and analysis tool that takes this complex process and makes it easy to run.

Read more about CustomerGauge NPS data collection, reporting and analysis software

High Value Business to Business (B2B) Net Promoter

Often in a business to business context the depth and complexity of the customer relationship requires more than an email survey. The Genroe High Value B2B Customer Feedback Process incorporates Net Promoter approaches in a multi-layered approach that includes face to face and telephone surveys.

Read more about the Genroe High Value B2B Customer Feedback Process

Net Promoter Success Diagnostic

Implementing is not as easy as adding a NPS survey to your business. Genroe has developed and refined the Best Practice Net Promoter Score Implementation process with a range of large and small, B2B and B2C organisations.

The comprehensive implementation process includes a series of planned program steps and workshops to deliver not just a new measurement but also the change management needed to make NPS a success.

Read more about the Genroe Best Process Net Promoter Score Implementation process

Net Promoter Benchmark Services

We are often asked “what is a good NPS Score for my industry” or if we have any NPS benchmarks for “industry X” that we can use.

So we also offer a range of company benchmarking services for our clients.

Read more about Net Promoter Benchmark Services

Root Cause Analysis and Action Training

Turning customer feedback into action is difficult. Sure some responses are easy to fix but once they are done, it gets hard.

By taking just the critical tools, and coaching your team in their use, you can be making dramatic improvements in your business in just 3 weeks. The secret is to focus on root cause analysis and action planning so you can start improving your business quickly.

Learn more about our Root Cause Analysis and Action Training

Next Steps

Client Testimonials

Russell Evans

A combination of street smarts as well as just an academic understanding of what NPS is all about. Genroe are passionate about it. Read more “Russell Evans”

David Schekoske

Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with. We’ve considered Adam Ramshaw as someone where it would always feel like we are his number 1 priority, with his availability and solutions second to none..

Angela Jones-Blayney

Reports produced by Genroe are of superior quality enabling the business to critically analyse its position to ensure decision making is sound and based on best practice data. Read more “Angela Jones-Blayney”

John Moss

So, for me, it’s around the continued relationship and drive to improve our client loyalty, and just the sheer knowledge and experience in the Genroe team. Read more “John Moss”

Craig Scowen

[Genroe] have provided a sound platform for Wolters Kluwer to develop a world class customer experience program, the project is already delivering results and we fully expect this to continue into the future. Read more “Craig Scowen”

Michael McGough

I had a proposal which I needed to present to the CEO of our group, who without speaking with Adam or anyone at Genroe said, “How long did you guys talk this is super detailed, this is exactly what we need, go ahead”. Read more “Michael McGough”

Renee Farnham

Genroe, has added value to our business by truly seeking to understand our needs and providing us with tangible practical solutions – always! Read more “Renee Farnham”

Joanna Thomas

Within days of implementing CustomerGauge we began uncovering our areas of strength and opportunities to improve our services to customers. Read more “Joanna Thomas”

Bernice McLeod

Every change that we want, or any idea that we have, we can talk to Genroe and they will make it happen or do something to make it happen to the same effect. I think that’s the most amazing thing, that we have that real-time feedback. We can just shoot them an email and we… Read more “Bernice McLeod”

Mark Burgess

We had plans for business growth but very little in place of marketing strategy and systems. We were starting from practically zero in the way of marketing expertise and systems. The Genroe team helped us develop the strategy, systems and execution to go to market. Genroe are a very professional and supportive partner. The methods,… Read more “Mark Burgess”

Michael Bray

Genroe’s ability to be hands on with all areas of our business, guide each area of our business through the steps of introducing NPS into our BAU through outstanding communication, was their greatest strength. Read more “Michael Bray”

Sam Riley

They stay there, they understand the business and then we get the benefit of all of their experience and they are specialist. Read more “Sam Riley”

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