Voice of the Customer Success Diagnostic

Not happy with the ROI from you customer feedback program?

Can you put your hand on your heart and say that you are getting great value from your customer feedback program? No? You’re not alone.

Are you using Net Promoter? Check out our
Net Promoter Success Diagnostic


If your score isn’t improving you should change what you’re doing.

Like many business competencies there are systems, skills and approaches that organisations must use to be successful in collecting and managing customer feedback. If those systems, skills and approaches have not been implemented the chance for success is low.

The trick, of course, is to understand clearly what the successful companies are doing so you can copy their approach. So it would be useful to know what the successful companies are doing that you are not.

Genroe been helping customers to implement voice of the customer programs for 10 years. We have seen what works and what doesn’t; right up close. We’ve researched how the best companies, locally and around the world, operate. We have literally searched the world for the best approaches to solving these problems.

Benchmark yourself against the best

The Voice of the Customer Success Diagnostic pulls all that knowledge together. It clearly shows you the gaps between your approach and the best practice. It also tells you how to close those gaps. In short it is a roadmap to success in gathering and using customer feedback.

With this disgnostic you will

  1. Understand your business’s level of maturity in the key customer feedback areas
  2. Be able to prioritise your focus for improvement
  3. Start to drive real value from your customer feedback program

Start improving now

If you are not getting great value from your voice of the customer program you have two choices.

  1. Stop collecting the data and save your money; or
  2. Contact us now to start improving your program.


Next Steps

Client Testimonials

Hear from clients who have used our services.

Craig Scowen

[Genroe] have provided a sound platform for Wolters Kluwer to develop a world class customer experience program, the project is already delivering results and we fully expect this to continue into the future.

Michael Bray

Michael Bray

Genroe’s ability to be hands on with all areas of our business, guide each area of our business through the steps of introducing NPS into our BAU through outstanding communication, was their greatest strength.

Michael McGough

I had a proposal which I needed to present to the CEO of our group, who without speaking with Adam or anyone at Genroe said, “How long did you guys talk this is super detailed, this is exactly what we need, go ahead”.

Joanna Thomas

Within days of implementing CustomerGauge we began uncovering our areas of strength and opportunities to improve our services to customers.

Bernice McLeod

Every change that we want, or any idea that we have, we can talk to Genroe and they will make it happen or do something to make it happen to the same effect.

Russell Evans

A combination of street smarts as well as just an academic understanding of what NPS is all about. Genroe are passionate about it.

John Moss

So, for me, it’s around the continued relationship and drive to improve our client loyalty, and just the sheer knowledge and experience in the Genroe team.

Renee Farnham

Genroe, has added value to our business by truly seeking to understand our needs and providing us with tangible practical solutions – always!

David Schekoske

Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with

Jeff McLean

I know one of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.

Mark Burgess

The Genroe team helped us develop the strategy, systems and execution to go to market. Genroe are a very professional and supportive partner. The methods, systems and project management practices all work well to keep the project on-track.

Angela Jones-Blayney

Reports produced by Genroe are of superior quality enabling the business to critically analyse its position to ensure decision making is sound and based on best practice data.

Peter Perla

If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.

Sam Riley

They stay there, they understand the business and then we get the benefit of all of their experience and they are specialist.

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