There is no shortage of data on the interwebs but much of it is not worth reading. The trick is to find the information written by the people that add value and challenge your thinking. Then listen to what they say and hone your ideas against them.
These are some of the people I follow and find constructive. It is by no means an exhaustive list and I certainly follow others.
I don’t agree with everything they write, but when the people on this list have something to say I think it’s worthwhile listening.
As I look down the list I notice that while there is a good amount of traditional service based writers here, there is also a lot of systems thinking and process focus.
I think that mixing the two together is a very strong platform on which to build your customer experience success.
Here’s my list in alphabetical order: