Curated Content By Topic
A comprehensive introduction to this widely used customer feedback metric and how you can use it to drive improvements in your business.
Includes massive resource list.
In-depth guides covering:
- Statistical analysis
- survey Design
- Response rates
- and much more
Blog posts and resources that covering customer retention, service recovery and customer lifetime value.
Blog posts and resources that cover customer services: what is good service and how do you deliver it in your organisation.