Research: Involving All Staff in the Customer Feedback Process
I’m sure you’ve heard that you need to engage all staff in the customer feedback process. So have we, and we recommend to all of
I’m sure you’ve heard that you need to engage all staff in the customer feedback process. So have we, and we recommend to all of
SurveyMonkey is online survey software that helps you to create and run professional online surveys. It is a powerful and a well known application.
In a home kitchen in the early 1830’s a, then unknown, inventor saw potential in the milky sap from the Indian rubber tree. Surely, he
The idea of openly and transparently sharing live customer feedback often causes concern at all levels of the organisation. However, implemented sensibly, complete transparency of
When you start out on your transactional customer feedback or Net Promoter program everything looks rosy but there are six issues that you will run
Meta-analysis of a new Aberdeen report provides important insights into the most important customer feedback management differences between successful companies and unsuccessful companies. What is
The starting point when designing customer loyalty feedback programs should be understanding what your customers care about and how well you are meeting their expectations.
If you’re looking to boost customer satisfaction, one of the most promising places to start is customer service. Unfortunately, it’s also a place where long-term
Recently, there was much ado in Australia as the Federal Government slightly reduced (less than 10%) the amount of money that it gives to new
When examining any type of customer feedback, one issue that you will come up against is that the feedback people give is not like the
You’re all fired up to implement a new customer feedback process, secure in the knowledge that it will be the best your company has ever
Because I’m in the industry, I maybe like you, take all the customer satisfaction feedback surveys that I can, to see what organisations are doing, what works
Recently, a colleague of mine had an interesting conversation with the service delivery manager for a well known IT company. The discussion turned to customer
Mystery shopping has been with us for many years. And recently, a new way to measure the customer experience has become popular: transactional customer surveys.
Customer feedback surveys are subject to halo effects so you must be careful when interpreting the results. A good result in a specific attribute does
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