“Every change that we want, or any idea that we have, we can talk to Genroe and they will make it happen or do something to make it...”
Help your B2B customers stay, spend more, and tell their peers.
For 20+ years we've helped B2B leaders grow revenue and reduce churn through customer experience, NPS and structured customer feedback programmes.
“Every change that we want, or any idea that we have, we can talk to Genroe and they will make it happen or do something to make it happen to the same effect.”
Bernice McLeod — Iron MountainTrusted by teams at
CustomerGauge Certified Partner · 20+ years CX and NPS consulting
How we help
Three practices, one specialism: B2B customer growth
Three specialist practices, one focus: B2B customer growth.
Customer Experience Consulting
Twenty years of research, analysis and implementation experience — helping you generate more value, faster, from your CX transformation.
Learn moreNPS Consulting & Software
Best-practice NPS programmes and software, embedded into your business so the score actually drives growth — not just another dashboard.
Learn moreCustomer Feedback Consulting
Structured customer feedback programmes — from survey design to root-cause analysis — that turn voice-of-customer data into operational change.
Learn more
Recent results
How we move the numbers
Specific outcomes from named clients — not anonymised case studies.
What clients say
Trusted by B2B leaders
A small selection of the kind words our customers have said about working with Genroe.
“We chose Genroe to help us design and build an enterprise Customer Experience program which leveraged the CustomerGauge platform.”
“We would have put CustomerGauge into close to ten of our businesses [since 2012].”
From the Genroe library
Practical reading
Free downloads and guides for B2B leaders implementing NPS and customer-feedback programmes.
The Business Leaders' Practical Guide to Implementing Net Promoter®
A practical playbook for taking an NPS programme from "we have a score" to "we are growing because of what the score tells us".
Get the guideHow to calculate NPS Margin of Error (Excel download)
Most monthly NPS changes are within margin of error. Here is how to check — and a free Excel tool to do the maths.
Read the articleThe NPS Guide — methodology, programme design, growth
A long-form guide to running an NPS programme that actually moves the business — methodology, programme design, and how to link NPS to revenue.
Read the guide
What are you looking to achieve?
Book a time to review your B2B Customer Experience, Customer Feedback or NPS needs. No obligation. No pressure. Just good, honest advice.