"NCI (National Computational Infrastructure), and its antecedent APAC, have used Genroe on a regular basis over the past decade to monitor the satisfaction of the Australian computational research community with the high-end computing services and facilities that we offer.  Most recently, in 2010, Genroe, in addition to undertaking the customer satisfaction survey, also assisted us with surveying our user base for feedback on planned and potential new services.

We could not have been happier with the service that Genroe provided. The advice and the service was first class, and Adam Ramshaw went out of his way to guide our thinking, to suggest various alternative in seeking the input and feedback that we sought, and to ensure that we were comfortable with, and understood every aspect of, the process.  We were delighted with the outcomes, the comprehensiveness of the report, and also its balance. We will be certainly using Genroe's services on future occasions.“ "

Prof Lindsay Botten
Director
National Computational Infrastructure