"Genroe have been performing ac3's customer survey for a number of years providing valuable analysis on issues and flexibility in approach.  After the last survey we decided to have Genroe review our back-office processes to see if we could identify where we might do things better in terms of delivering the level of service we desired.

Genroe approached the task very professionally, presenting a strategy that we both agreed on, an execution plan and an agreed outcome/feedback mechanism. The report was very comprehensive and where we needed more focus Genroe were happy to provide it.  As a result we are now looking more at the root cause of issues rather than just symptoms.

We would recommend Genroe for their professional approach, their flexibility in meeting customers requirements and their well balanced responses." "[Genroe's] integrity mixed with his deep understanding of various business aspects and human nature made him an invaluable partner."

Monique McIntosh
Chief Operating Officer
ac3