Genroe consultants are a diverse mix of highly specialized, intelligent and business-savvy professionals. By pairing experts in subject-matter with experienced analysts, Genroe delivers powerful outcomes for your business.
Each team member has at least 15 years of experience in their unique speciality field. This, combined with an in-depth knowledge of how to turn strategic theory into practical delivery, allows the Genroe team to drive profitability for you. Genroe consultants come from a wide range of job roles and industries, including senior managers and operational executives for some of the world’s largest organizations.
Our implementation specialists drive the execution of Genroe’s programs through a series of targeted customer management strategies. They can also coach your staff on the best techniques for getting the most outstanding results from the program.
Adam Ramshaw (Speaker Profile)
Founder and Owner
Adam possesses more than twenty years of experience in senior executive roles with global and Australian organizations. A natural strategist, he has a developed a deep knowledge of customer, financial and data analysis.
As co-founder, owner and Director of Genroe, Adam is responsible for all aspects of the business. Founded in 2002 Genroe’s core deliverables are in the areas of customer feedback management and customer experience management. It has helped business to business and business to consumer organisations to better understand and generate higher value from their customers.
Adam’s clients at Genroe have included Commonwealth Bank of Australia, IAG, AMP, nib, MYOB and iSelect.
Prior to Genroe, Mr. Ramshaw held various roles in marketing and general management. Roles included Managing Director at a successful niche software company, Head of Global Marketing and Head of Corporate Financial Planning and Strategy for Scitec, Ltd (now VeCommerce) and a variety of senior business management roles with Honeywell, in Australia and the US.
In addition to his role at Genroe, Adam is also widely respected on the international and domestic speaking circuit for his expertise in customer strategy, Net Promoter®, customer feedback management, data analysis and customer-driven financial modelling. He holds an Honours Degree in Mechanical Engineering, as well as an MBA from the Macquarie Graduate School of Management.
NPS Implementation Consultant
Justin is a hands on customer experience, marketing, sales and product development executive with over 20 years’ experience.
Justin was a leading practitioner of NPS and advocate for Customer Gauge and Genroe in his most recent role as Director of Marketing at Cox Automotive Australia (CAA – coxautoinc.com.au). In his time as Project Sponsor for NPS at CAA, Justin lead the development of over 100 initiatives that positively impacted the bottom line. It was a natural fit for Justin to join us at Genroe and utilise his skill and expertise gained in senior roles at Manheim (CAA), Yellow Pages, Seek and Fairfax Media.
Educated at Deakin University in Melbourne with a Bachelor of Economics and Marketing, Justin thrives on growing businesses through outstanding customer experiences that drive customer loyalty.
As a marketer he lives by these words “Getting an audience is hard. Sustaining an audience is hard. It demands a consistency of thought, of purpose, and of action over a long period of time. Bruce Springsteen