Customer Retention Services

Most organizations know that improving customer retention is a good idea but the difficulty is often how to structure, fund and implement a customer retention program.

We work with you to apply proven customer retention strategies to your business, get funding and coach you in their implementation.

We can mix and match a program tailored to your business from the following elements:

Strategy identification

Identify the most effective customer retention strategies for your customer base and business objectives.

For more about customer retention strategy see cpSTRAT.

Business cases

Creating financially and strategically sound business cases to put hard returns to the customer retention strategies that you can take to your CEO and CFO.

Our customers consistently say that our business cases are the easiest they ever had approved.

For more about customer retention business cases see cpSTRAT.

Implementation planning

Create a prioritized implementation plan that focuses first on quick wins: we're not happy unless we can show you bankable results in three months. We then help you to layer in the longer term strategies to keep the benefits building over 12-24 months.

For more about customer retention implementation see cpMAX.

Implementation coaching

We can coach you in the execution of the implementation plan showing you the short cuts and most effective approaches gleaned from having implemented for companies large and small.

For more about customer retention implementation see cpMAX.

Project management and specialist skills

We can provide project management and specialist/niche skills to help execute the program. If you need short term project management, call center training skills, data analysis or a range of other specialist skills we can provide them through our extensive network of specialists.

In all these areas we can take a more hands on or more coaching role depending on your needs.

For more about customer retention implementation see cpMAX.

Next Steps

So where to now?

"Within days of implementing CustomerGauge we began uncovering our areas of strength and opportunities to improve our services to customers. The continuous stream of customer feedback combined with the reporting and analysis tools provided by CustomerGauge allow us to take action quickly and accurately to deliver what our customers want when they want it.”

Joanna Thomas
General Manager – Sales and Operations
iSelect Limited