Headquartered in Sydney, Australia, Genroe has been a driving force in helping companies better understand and generate higher value from their existing customers since 2002. Banks, insurance companies, IT companies and others used Genroe’s wide customer management services and tools to maximize customer profitability and revenue potential.
Our core deliverables are in the area of customer feedback management and customer experience management.
Our Customer Experience Management Services
- Customer Experience Management implementation
- Customer Retention consulting
- Product and service bundling
- Trigger based marketing
- Customer Loyalty Program Health check
- Creating a customer centric culture
Our Customer Feedback Management services
- Customer feedback Services
- Net Promoter Score Practice
- B2B Customer Feedback
- Lost sale feedback and action plan
To hear first hand what our customer value most in our services you can review our extensive list of customer testimonials:
By employing a full range of services, tools and innovative client-specific strategies, Genroe enables businesses to locate and extract significant incremental revenue from their existing customers. Companies working with Genroe report a maximized return on their investment of time and money through cultivating targeted relationships with customers who can drive profitability to their business.
Why we are different
Strategy + Implementation
At Genroe, we create practical strategies for you and then coach your staff in their successful implementation. We believe that the best strategy in the world is worthless without effective implementation.
We are experienced in the customer-facing areas of business, including sales, marketing, customer service and back office. To maximize results and minimize implementation problems, we develop programs that can be implemented across multiple business silos and in your business.
Practical Business Experience – Not Just Fancy Theories
Genroe consultants have many years of operational management experience, allowing us to successfully implement strategies, not just design them.