- Gartners's #1 Ranked B2B VoC Platform
- Combining Accounts, Contact & Revenue
- Flexible, Easy CRM Integration
- Automated Workflows
- Automated Analysis and Report Delivery
- The Only Account Experience Platform
Trusted by teams at
CustomerGauge Exclusive Partner, Australia and New Zealand · 20+ years CX and NPS consulting
Net Promoter® Management Reporting and Analysis made Easy.
CustomerGauge is an end to end, integrated, Net Promoter Score management system optimised for B2B organisations.
- Start saving unhappy customers within hours of using CustomerGauge.
- Uncover actionable customer loyalty insights within days of using CustomerGauge.
- Generate deep understanding of customer loyalty drivers within weeks of using CustomerGauge.
If you want to use the Net Promoter Score process to drive customer loyalty in your organisation, CustomerGauge is a proven, fast and effective way to make it happen.
To find out more about how CustomerGauge can bring more success to your business book a free consult.
Net Promoter Score is a powerful customer feedback and change management system that has been used by organisations large and small to drive improvements in company profitability and customer focus.
In overview, CustomerGauge:
- Integrates into your ecommerce, CRM or accounting system to automatically survey customers about their experience after they interact with you or on a regular basis.
- Measures customer loyalty using the industry standard Net Promoter Score approach
- Brings voice of customer feedback into your organisation and delivers understandable and actionable information for all staff
- Delivers live results to internet based dashboards that can be used by all areas of the organisation to improve customer experience, retention and profit
- Enables detailed root cause analysis of the customer experience to inform customer change management projects.
- Provides real time service recovery tools that enable you to quickly deal with unhappy customers and turn them into promoters for your business.
- Is simple to use, quick to implement
- Multi-channel enabled – collect data via email, web kiosk, call centre, etc.
Gartners #1 B2B VoC Platform
Gartner goes on to say “CustomerGauge has the top score for the enterprise B2B use case. Its application is primarily targeted at midsize and large B2B organizations with up to 1,000 end users that are seeking to monetize a Net Promoter Score (NPS) program.”
The Ultimate Account Retention Suite
All customers are valuable, but not all are worth the same value. Get real-time updates on revenue vs. customer gained/lost over time and track the accumulated retention against your targets.
Account Intelligence
Find growth in all the right places with cutting-edge technologies that predict churn, identify opportunities and track retention revenue with precision.
Account Risk Assessment and Action
CustomerGauge in Australia and New Zealand
Genroe is CustomerGauge’s exclusive partner for Australia and New Zealand, and has been for 10 years. If you buy CustomerGauge in Australia or New Zealand, Genroe is who implements it.
That partnership is why this page exists, and it changes four practical things.
You get a local team, not a support queue. You are never a case number in a global system. Implementation, configuration and live support are handled here, in your time zone, by the people who ran the last dozen programmes like yours, and who coach you on NPS and CX rather than only on the software.
You get the process as well as the platform. Software on its own does not change a business. Genroe runs the NPS consulting work around it: the executive workshop, governance, journey mapping, change management and closing the loop. See the eight steps of an NPS implementation.
You get a fast start. A CustomerGauge programme typically goes live in two to three weeks from a standing start. CRM integration is self service and takes hours rather than weeks: bi-directional, real time, across standard and custom objects, with HubSpot, Salesforce and Microsoft Dynamics supported directly and other systems through the open API and webhooks.
Your own staff can run the reporting. Market research specialists, data analysts and paid external consultants are not required. CustomerGauge arrives with an integrated view of every survey, response and contact, and with best practice already set as the defaults, so operational staff can report and act from the first week and adjust the defaults later.
CustomerGauge is B2B native, which is the reason we chose it. Responses roll up to the account and carry revenue with them, so a low score from a senior contact at a major account is treated as what it is. For how that compares with the alternatives, see CustomerGauge vs Qualtrics for B2B.
Customer Reviews
“Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with”
- David Schekoske, Iron Mountain“One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.”
- Jeff McLean, Grays“If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.”
- Peter Perla, SumoRequest a CustomerGauge Demo
We’ll show you how to tie your B2B experience data directly to revenue and grow faster.
Monitor & predict churn to drive transformational change in your organisation.
Drop your details below and we’ll get in touch.